Bad Experience
I would like to share about bad experience of my friend who used Monorum Car Wash. It happened last month during May, 2009. Generally, customers have to pay USD 2.25 per one time washing for a sedan, and USD 3 per one time washing for a SUV, but in order to get this price, new or first time customers have to pay USD 2.75 for one sedan, and USD
3.50 for one SUV because they charge extra for tiny Monorum logo stamp which is stuck on the right or left of the wringshield of the car.
Lina drove her white old Camry series 1991 ( her dad bought this car since 1991, and he have driven it for 18 years, so we can consider it as an old and quite out of date car) to Monorum Car Wash where is ranked as the high class car washing in term of the price they charge. She arrived there around 3:30 PM, and then there was one employee come to bring her car key. 10 minutes later, the same employee came to her and said rudely that one of her tire had problem, please change the tire at there, and then she replied that no thanks, she would change after washing. That employee showed unhappy mode and responded her that he was not responsible if Lina had problem when she drove her car after washing. Immediately, Lina answered that no worry her uncle’s garage was near here, and just spent 5 minutes drove there. She did not need that employee’s responsible.
After finishing washing, she paid USD 2.75 for extra logo because she was the first customer. When she arrived her uncle’s garage, she realized that there was no Mororum logo on her wingshield car. Suddenly, she was extremely angry because she was looked down due to driving old car. Most importantly, her uncle said that there was no problem with the tired like that employee said. She said USD 0.5 for extra logo was not that much, but she got hurt, and was discriminated because she saw black Camry series 2007 which was parked next her car was struck the logo during washing, and the owner also paid the same price as her. She thought because her car was old, that is why they did not stick the logo base on her observation, there were only brand new cars that were struck Monorum logo, but why they charge her the same price as brand new car? This was called cheating. Since that day, she really hates that place, and she has sworn not to go to that place again no matter what happen.
Good Experience
I have good experience with Mercy house restaurant. I think I am one of many other royalty employees there because I go there at least 3 or 4 times per week.
I have remembered my second times when I ate there. It happened 3 years ago (2006). It is quite wired restaurant because customers have to serve themselves by looking the menu and writing down the code number of the food on the order sheet that are put on every table, and take this order sheet to cashier by themselves as well. Because in the menu, they put the code number of two food that have similar names next to each other (Tippy yakki of needle, and Tippy yakki of rice), that is why I put wrong code number of food. Actually, I wanted Tippy yakki of noodle, but I confused to put Tippy yakki of rice. It is yummy for Tippy yakki of noodle, but it is disgusting for Tippy yakki of rice.
I was shock, when the waitress brought the food to me, but it was my fault. I can not complain. Therefore, I left Tippy yakki on the other side of my table because I could not eat it, and started to reorder. The manager knew this situation by the waitress who brought food to me; he came to me at the cashier counter while I was giving new order sheet to cashier, and I got free of charge for this new order after I explained him why I order wrongly, and he also said sorry for his inconvenient menu. I was really happy after getting this recovery strategy. This restaurant still offered me a very great compensation even it was not its fault, but it was mine who confused order by myself. What interesting was that when I went there for the third time, I saw they redesign the menu to be more convenience. From that time now on I have never confused between Tippy yakki of needle, and Tippy yakki of rice any more.
Sunday, July 26, 2009
Saturday, July 25, 2009
Touch Sopheak
Story telling about my self
- Satisfying with the employee:
Last week, I went to Sorya shopping center. I tried to find new clothes for myself. While I was looking and searching for my favorite clothes, one of the sellers there was so friendly and welcome to me. She greeted me and introduced many clothes as much as possible. At the same time, she took a lot of different clothes as well as different size for me to try out. I tried out so many clothes, but unfortunately those clothes did not suit me at all. Thus, I decided to leave the store. When I left even though I did not buy single clothes, she still said thanks to me and smiled. This kind of situation really made me satisfied with her services. Therefore, I decided to come back and bough the clothes for my sister. After I already paid the money, she said thanks again and said “Do not forget to come back again”. She was very friendly, good interaction and knew how to satisfy the customers. The most important point that I felt really satisfied was her behaviors and attitude toward customers. For instance, while I was looking and felt tired, she took a chair for me, especially the way she spoke was so soft and sweet. As I experienced, some sellers had a very bad attitude and ignored when customers entered their stores. Sometimes, they used bad words to customers when they did not buy anything. However, she could build a good relationship and good interaction with all customers not even me. Thus, I think she can make a lot of profit and can attract many customers to buy her products.
- Dissatisfying with the employee:
Last two weeks, I went to hospital to visit my aunty because she just gave a birth to baby.
When I was at the hospital, I was very hard to find parking lot until 15 minutes later. The guards there did not care what was going on. They seemed like they did not noticed and ignored the problems. I was really angry. Then, I entered the hospital and reached the receptionists at the front desk in order to ask where the room number 47 was. At that time, I was really shocked because one of the receptionists there seemed not interested with what I said and then I decided to ask her again. I said “can you tell me where the room number 47 was”. In this time, she replied me with not so good words and bad attitude with ignorable. I thought this kind of weird and really wondered. I thought by myself that maybe she was so tired or something till she acted toward customer like this. It was really bad situation that the employee did not make a good interaction and did not how to satisfy customers. I think I won’t recommend my relative to go there again.
- Satisfying with the employee:
Last week, I went to Sorya shopping center. I tried to find new clothes for myself. While I was looking and searching for my favorite clothes, one of the sellers there was so friendly and welcome to me. She greeted me and introduced many clothes as much as possible. At the same time, she took a lot of different clothes as well as different size for me to try out. I tried out so many clothes, but unfortunately those clothes did not suit me at all. Thus, I decided to leave the store. When I left even though I did not buy single clothes, she still said thanks to me and smiled. This kind of situation really made me satisfied with her services. Therefore, I decided to come back and bough the clothes for my sister. After I already paid the money, she said thanks again and said “Do not forget to come back again”. She was very friendly, good interaction and knew how to satisfy the customers. The most important point that I felt really satisfied was her behaviors and attitude toward customers. For instance, while I was looking and felt tired, she took a chair for me, especially the way she spoke was so soft and sweet. As I experienced, some sellers had a very bad attitude and ignored when customers entered their stores. Sometimes, they used bad words to customers when they did not buy anything. However, she could build a good relationship and good interaction with all customers not even me. Thus, I think she can make a lot of profit and can attract many customers to buy her products.
- Dissatisfying with the employee:
Last two weeks, I went to hospital to visit my aunty because she just gave a birth to baby.
When I was at the hospital, I was very hard to find parking lot until 15 minutes later. The guards there did not care what was going on. They seemed like they did not noticed and ignored the problems. I was really angry. Then, I entered the hospital and reached the receptionists at the front desk in order to ask where the room number 47 was. At that time, I was really shocked because one of the receptionists there seemed not interested with what I said and then I decided to ask her again. I said “can you tell me where the room number 47 was”. In this time, she replied me with not so good words and bad attitude with ignorable. I thought this kind of weird and really wondered. I thought by myself that maybe she was so tired or something till she acted toward customer like this. It was really bad situation that the employee did not make a good interaction and did not how to satisfy customers. I think I won’t recommend my relative to go there again.
ly linda
Case 1: (satisfy)
Last week I went to buy the new version of SPSS book from one bookstore. The shopkeeper told me that there were not new versions of SPSS book yet but if I wanted to buy they could order the book for me but I had to deposit some money, so I agreed to order a book even if the price was higher. Then, I asked them when I could receive my book and they said within 3 days. After 3 days, I went back to that store to get my book, but the shopkeeper said sorry that book has not arrived yet because of the late arrival of the plan. I was shock and asked when was the exact date that I could get my book, and then they said within 3 days more. I nodded and came back home with the frustrated feeling. I went back again to that store after 3 days to get my book, but guest what, the shopkeeper told me I had to wait one more day to get the book. Nothing can describe how I would feel at that time. I felt like I wanted to burn that shop down and I asked for my money back, but the shopkeeper said sorry u could not get the money back. I said nothing but came back home with the though that if tomorrow I still could not get my book, I would not go back to that store again. Luckily, tomorrow when I went to get my book, the book has arrived. The shopkeeper knew that I was so angry; she then gave me a half of my money back to compensate for the bad service. Even though, I was so angry with the store, I am still happy that they gave me back a half of money to recovery for the mistake. I think I am satisfied with this service.
Case 2: (dissatisfy)
I used to use 098, Star-Cell phone line. Now I stop using this network because of the shit thing the company has done to me. The story is like this; as my experience from the past if we top up our account for 5$, we will have a month time to use this amount of money. Then, after a month has exceeded, the company will cut down our account and we will lose all the amount of money in our account. Even if we can’t make a phone call, we can still receive a phone call for another new month period. In contrast, Star-Cell is not the same. After a month of my first refilling the account, I have forgotten to refill the new amount money in my account, the company then cut down my number without telling me. This means that I can’t call out or receive call from the other party. I think this is such a damn thing ever. I didn’t even know about this till I met my friend and they asked me why they couldn’t contact to my phone. I was shock and started to think maybe I have forgotten to refill the money. so I immediately went to buy phone card to refill in my phone. After refilling, my phone network worked as properly. I think the company shouldn’t have done this to me, though they wanted to cut down my number, they should have called to inform me that I had to refill my account. At the end, nothing has done by the company to apologies for this bad service failure, so it goes without saying that I have no longer use this shit phone line.
Last week I went to buy the new version of SPSS book from one bookstore. The shopkeeper told me that there were not new versions of SPSS book yet but if I wanted to buy they could order the book for me but I had to deposit some money, so I agreed to order a book even if the price was higher. Then, I asked them when I could receive my book and they said within 3 days. After 3 days, I went back to that store to get my book, but the shopkeeper said sorry that book has not arrived yet because of the late arrival of the plan. I was shock and asked when was the exact date that I could get my book, and then they said within 3 days more. I nodded and came back home with the frustrated feeling. I went back again to that store after 3 days to get my book, but guest what, the shopkeeper told me I had to wait one more day to get the book. Nothing can describe how I would feel at that time. I felt like I wanted to burn that shop down and I asked for my money back, but the shopkeeper said sorry u could not get the money back. I said nothing but came back home with the though that if tomorrow I still could not get my book, I would not go back to that store again. Luckily, tomorrow when I went to get my book, the book has arrived. The shopkeeper knew that I was so angry; she then gave me a half of my money back to compensate for the bad service. Even though, I was so angry with the store, I am still happy that they gave me back a half of money to recovery for the mistake. I think I am satisfied with this service.
Case 2: (dissatisfy)
I used to use 098, Star-Cell phone line. Now I stop using this network because of the shit thing the company has done to me. The story is like this; as my experience from the past if we top up our account for 5$, we will have a month time to use this amount of money. Then, after a month has exceeded, the company will cut down our account and we will lose all the amount of money in our account. Even if we can’t make a phone call, we can still receive a phone call for another new month period. In contrast, Star-Cell is not the same. After a month of my first refilling the account, I have forgotten to refill the new amount money in my account, the company then cut down my number without telling me. This means that I can’t call out or receive call from the other party. I think this is such a damn thing ever. I didn’t even know about this till I met my friend and they asked me why they couldn’t contact to my phone. I was shock and started to think maybe I have forgotten to refill the money. so I immediately went to buy phone card to refill in my phone. After refilling, my phone network worked as properly. I think the company shouldn’t have done this to me, though they wanted to cut down my number, they should have called to inform me that I had to refill my account. At the end, nothing has done by the company to apologies for this bad service failure, so it goes without saying that I have no longer use this shit phone line.
Sor Srunthylika's stories
My story with good service that I encountered
Last month ago, I went to MLOP SVAY 99 restaurant because It was my brother’s birthday. When I approach there I saw the good decor at that restaurant. I and family parked the car at the parking lot and then the guard opened our car door to welcome us. When we went into that restaurant, someone went to us with smiling and warm welcoming and sayed “Hello” and then ask us that how many people come there and the take us to the table. We sat and then the servers came to our table and brought some fresh water. We ordered the food as we need and then the server told us the nice and famous food in their restaurant and we enjoyed it together. While we eating the food, a sever stood near the table in order to serve us when we need something. After we had the food already they gave us some fruit. We went out to restaurant, There were some employees stood on the exit and said “ Thank You and Good Bye to us”. At that time we were very happy because the service was good. And I thought that I will go there again.
My story with bad services that I encountered
It was the time that was my holiday from my university. It was last year ago, I went to Sihanouk Vill with my friends. I went to the find a hotel near the Or Chher Teal beach but it was very difficult because it was the water festival day. finally we found it. It was called “ Khsach Meas holtel”. When I went to there it was quite and no body out side the hotel even the guards. I went into hotel to see the receptionist but still have no one. And then I shouted then a woman came to see us. She asked me that “ How many people came and which room you need( fan, air con). We got the air con room that was 25$ per day. Then we went to the room by ourselves, no body helped us to carry the bell. I got into the room and I saw that It was the ugly room. There was a bad bed, a pillow and blanket looked dirty and smelled bad. And then when I had a bath, I saw the dirty floor and the mirror in the bathroom looked not clear. and after I had a bath already I wore clothes to go the beach but unfortunately, There was no comb in the bed room and I then I looked for the telephone on the table in order to call the server but there was no telephone in my room. It was very very bad. Then went inside to see the receptionist and asked them. Finally I got an old comb. I have nothing to say any more. So I and friends decided to stay for one day and we leave it.
Last month ago, I went to MLOP SVAY 99 restaurant because It was my brother’s birthday. When I approach there I saw the good decor at that restaurant. I and family parked the car at the parking lot and then the guard opened our car door to welcome us. When we went into that restaurant, someone went to us with smiling and warm welcoming and sayed “Hello” and then ask us that how many people come there and the take us to the table. We sat and then the servers came to our table and brought some fresh water. We ordered the food as we need and then the server told us the nice and famous food in their restaurant and we enjoyed it together. While we eating the food, a sever stood near the table in order to serve us when we need something. After we had the food already they gave us some fruit. We went out to restaurant, There were some employees stood on the exit and said “ Thank You and Good Bye to us”. At that time we were very happy because the service was good. And I thought that I will go there again.
My story with bad services that I encountered
It was the time that was my holiday from my university. It was last year ago, I went to Sihanouk Vill with my friends. I went to the find a hotel near the Or Chher Teal beach but it was very difficult because it was the water festival day. finally we found it. It was called “ Khsach Meas holtel”. When I went to there it was quite and no body out side the hotel even the guards. I went into hotel to see the receptionist but still have no one. And then I shouted then a woman came to see us. She asked me that “ How many people came and which room you need( fan, air con). We got the air con room that was 25$ per day. Then we went to the room by ourselves, no body helped us to carry the bell. I got into the room and I saw that It was the ugly room. There was a bad bed, a pillow and blanket looked dirty and smelled bad. And then when I had a bath, I saw the dirty floor and the mirror in the bathroom looked not clear. and after I had a bath already I wore clothes to go the beach but unfortunately, There was no comb in the bed room and I then I looked for the telephone on the table in order to call the server but there was no telephone in my room. It was very very bad. Then went inside to see the receptionist and asked them. Finally I got an old comb. I have nothing to say any more. So I and friends decided to stay for one day and we leave it.
Seng Dalin
Dissatisfying experience:
It was a bad experience of Mr.Dara. Last few months, He was responsible for preparing the party for his company, so he went to the E&R hotel to arrange the party. The hotel also suggested him a special promotion, which they will offer the beverage (beer) for the whole two hours to serve in the party. Mr. Dara though it was a good promotion, so he accepted that special promotion and, put it into the party’s plan. The party began, everyone was eating and drinking. Suddenly, Dara’s boss asked the waiter for more beer, but the waiter told him that the beer ran out of the stock.
Dara’s boss looked at his watch, and he said the party just started an hour ago, so the beer served only for an hour, but according to the hotel manager, he promised to offer the beer for the whole two hours. So, he asked the waiter that what do you mean by the beer ran out of the stock just in one hour? , and what will you do for that such a stupid thing? The waiter responded that I don’t know! The boss was very angry because the waiter responded him in the irresponsible way, and the hotel didn’t offer what they promised with Mr. Dara, so he demanded to see the manager. When the manager came, he said sorry to Dara’s boss, and ordered the waiter to bring the beer from the hotel bar for the party, but the atmosphere in the party was already totally bad
Satisfying experience:
It was an experience of Ms.Sopheap, which she held the conference in the NaGa World last week. NaGa World was responsible for everything for the conference including breakfast and lunch, snack, preparing place for the participants, and other necessary materials for the conference. When the participants arrived there, the employees greeted them, and guided them to the conference room. The conference room was equipped with modern equipments. During the conference, there were three employees who stood by there in the case that the participants need something. During the break, one employee came to Ms. Sopheap, and smiled to her, and then asked whether she satisfied with what they has prepared for the conference or not, and is there anything wrong that she want to change or replace? For example, the sound of the microphone or LCD, is it clear enough? Then she told him that everything is good, so the employee said thanks to her, and told her that if there is anything wrong, just tell me or the three employees, and we will act and respond to your request immediately. Ms. Sopheap as well as the participants felt very satisfied with what NaGa World had prepared for the conference because they provided what they promised in a good standard and employees acted in a friendly and polite way, and very responsively.
Dissatisfying experience:
It was a bad experience of Mr.Dara. Last few months, He was responsible for preparing the party for his company, so he went to the E&R hotel to arrange the party. The hotel also suggested him a special promotion, which they will offer the beverage (beer) for the whole two hours to serve in the party. Mr. Dara though it was a good promotion, so he accepted that special promotion and, put it into the party’s plan. The party began, everyone was eating and drinking. Suddenly, Dara’s boss asked the waiter for more beer, but the waiter told him that the beer ran out of the stock.
Dara’s boss looked at his watch, and he said the party just started an hour ago, so the beer served only for an hour, but according to the hotel manager, he promised to offer the beer for the whole two hours. So, he asked the waiter that what do you mean by the beer ran out of the stock just in one hour? , and what will you do for that such a stupid thing? The waiter responded that I don’t know! The boss was very angry because the waiter responded him in the irresponsible way, and the hotel didn’t offer what they promised with Mr. Dara, so he demanded to see the manager. When the manager came, he said sorry to Dara’s boss, and ordered the waiter to bring the beer from the hotel bar for the party, but the atmosphere in the party was already totally bad
Satisfying experience:
It was an experience of Ms.Sopheap, which she held the conference in the NaGa World last week. NaGa World was responsible for everything for the conference including breakfast and lunch, snack, preparing place for the participants, and other necessary materials for the conference. When the participants arrived there, the employees greeted them, and guided them to the conference room. The conference room was equipped with modern equipments. During the conference, there were three employees who stood by there in the case that the participants need something. During the break, one employee came to Ms. Sopheap, and smiled to her, and then asked whether she satisfied with what they has prepared for the conference or not, and is there anything wrong that she want to change or replace? For example, the sound of the microphone or LCD, is it clear enough? Then she told him that everything is good, so the employee said thanks to her, and told her that if there is anything wrong, just tell me or the three employees, and we will act and respond to your request immediately. Ms. Sopheap as well as the participants felt very satisfied with what NaGa World had prepared for the conference because they provided what they promised in a good standard and employees acted in a friendly and polite way, and very responsively.
Bad and Good Stories
Hello everyone! I am Lina. Here are the stories of two people who are experienced in good and bad services. Please take a look at these.
Good Story
Here is the good story from my friends named Maly.
Company’s Name: International Human Resource Company
I consulted with Consultant Company a month ago. It was approximately 2 P.M in the afternoon. When I first reached the place, I was warmly welcomed by the employees. The receptionist came to ask me to show his attention. They provided me drink and seat in the waiting place with soft sofa and air conditioner. When I was there for a couple minutes, the GM whom I met during the job fair came to greet me. My consultant arrived at 2 P.M as we promised, and then we entered the meeting and had a talk. The result was satisfying. I got useful ideas that related how to write a good CV and how to prepare for the interview process which guide me before I entered the job market. Also, it was a quick service provider; I did spend much time to wait for my consultant.
Bad Story
Here is the bad story from my friend named Chantha.
Company’s Name: Mar Restaurant
I went to have dinner at small restaurant, Mar Restaurant, with my friends last week. It was 7 P.M on Sunday. We waited for 45 minutes after taking order. They served very slowly. When server brought us ordered food, the soup spilled over me, and it was wrong food as well. It was horrible dinner that I have never experienced before. It was a waste of time and money to spend there. I felt totally dissatisfy.
Good Story
Here is the good story from my friends named Maly.
Company’s Name: International Human Resource Company
I consulted with Consultant Company a month ago. It was approximately 2 P.M in the afternoon. When I first reached the place, I was warmly welcomed by the employees. The receptionist came to ask me to show his attention. They provided me drink and seat in the waiting place with soft sofa and air conditioner. When I was there for a couple minutes, the GM whom I met during the job fair came to greet me. My consultant arrived at 2 P.M as we promised, and then we entered the meeting and had a talk. The result was satisfying. I got useful ideas that related how to write a good CV and how to prepare for the interview process which guide me before I entered the job market. Also, it was a quick service provider; I did spend much time to wait for my consultant.
Bad Story
Here is the bad story from my friend named Chantha.
Company’s Name: Mar Restaurant
I went to have dinner at small restaurant, Mar Restaurant, with my friends last week. It was 7 P.M on Sunday. We waited for 45 minutes after taking order. They served very slowly. When server brought us ordered food, the soup spilled over me, and it was wrong food as well. It was horrible dinner that I have never experienced before. It was a waste of time and money to spend there. I felt totally dissatisfy.
Ou Labin
These both satisfaction and disatisfaction experinces were my own experiences.
Here they are:
Satisfaction
It is from my own experience when I went to have dinner with my friends for just a small reception when we finished our exams. Actually, we had a buffet dinner style at Tonle Bassacc Restaurant.
I felt satisfy about the way employees and the servers treated to me as a customer.
Once I entered into the restaurant, the employees greeted with pleasant smile and asked me whether I had reserved or not yet, then they warmly took me to a table.
More noticeably, what satisfied me the most was that there was one server stood near my table. He was sort of helpful, and responded to things promptly. I had my glass of water refilled all the time. Also, he acted quickly to change my plat so that I could place other new food, and he recommended me about thier deliciouse food so that i could taste it.
At last, when I was about to left the restaurant, the employees came and greeted me by a word thanks for coming here and hope to see me again. I went home with a good feeling enjoyed party with my friends as well as satisfaction with the service.
Dissatisfaction
It happened when I went to buy sim cards instead of my sister at one company.
It was a mistake that was made by one assistant sale that caused a delay till the next day to be able to get my purchase.
Relatively, it was a big company, and there was always crowded when there was a chance given to each dealer to buy special numbers.
My sister authorized as a dealer of that company. Once, I came to the company to make a purchase instead of my sister. By the time my I arrived the company at a section whose operation is selling sim cards to dealers, there had not been so crowded, approximately 5 customers there.
First, I asked one girl staff who was at the front desk that how I could write kind of administration form to be able to purchase sim card because I represented my sister, who is a company dealer, to buy sim card in a specific amount. She gave me a pattern of writing so that I could write myself. Then she point out some points for me to write because she said I did not have to copy all. However, before I wrote I had asked her twice to make sure that I copied from right point because what she had pointed looked unreasonable to write at all, anyway I just write the same as she told. After that, I copied same as she said, yet when gave her to be signed, she said roughly why I wrote that point which was not the point she had mentioned. I said I had asked you to make sure what was the starting point of my writing two times, and you pointed the same starting, but without awareness of her mistake she still excused that was my fault not hers. I kind of showed unhappy with her since she did not treat me as a the company’s customer at all.
More disappointedly, when I finished my rewriting with patient, I gave it to her so that I had my writing signed. Yet I waited for about 15 minutes, and when I got and took it to a sale person, he said I had to come again tomorrow because they ran out stock just by my turn.
I went home with a emotional feeling with that girl. It was such a waste of time I had that afternoon, and it was a bad memorable experience I have ever had.
Here they are:
Satisfaction
It is from my own experience when I went to have dinner with my friends for just a small reception when we finished our exams. Actually, we had a buffet dinner style at Tonle Bassacc Restaurant.
I felt satisfy about the way employees and the servers treated to me as a customer.
Once I entered into the restaurant, the employees greeted with pleasant smile and asked me whether I had reserved or not yet, then they warmly took me to a table.
More noticeably, what satisfied me the most was that there was one server stood near my table. He was sort of helpful, and responded to things promptly. I had my glass of water refilled all the time. Also, he acted quickly to change my plat so that I could place other new food, and he recommended me about thier deliciouse food so that i could taste it.
At last, when I was about to left the restaurant, the employees came and greeted me by a word thanks for coming here and hope to see me again. I went home with a good feeling enjoyed party with my friends as well as satisfaction with the service.
Dissatisfaction
It happened when I went to buy sim cards instead of my sister at one company.
It was a mistake that was made by one assistant sale that caused a delay till the next day to be able to get my purchase.
Relatively, it was a big company, and there was always crowded when there was a chance given to each dealer to buy special numbers.
My sister authorized as a dealer of that company. Once, I came to the company to make a purchase instead of my sister. By the time my I arrived the company at a section whose operation is selling sim cards to dealers, there had not been so crowded, approximately 5 customers there.
First, I asked one girl staff who was at the front desk that how I could write kind of administration form to be able to purchase sim card because I represented my sister, who is a company dealer, to buy sim card in a specific amount. She gave me a pattern of writing so that I could write myself. Then she point out some points for me to write because she said I did not have to copy all. However, before I wrote I had asked her twice to make sure that I copied from right point because what she had pointed looked unreasonable to write at all, anyway I just write the same as she told. After that, I copied same as she said, yet when gave her to be signed, she said roughly why I wrote that point which was not the point she had mentioned. I said I had asked you to make sure what was the starting point of my writing two times, and you pointed the same starting, but without awareness of her mistake she still excused that was my fault not hers. I kind of showed unhappy with her since she did not treat me as a the company’s customer at all.
More disappointedly, when I finished my rewriting with patient, I gave it to her so that I had my writing signed. Yet I waited for about 15 minutes, and when I got and took it to a sale person, he said I had to come again tomorrow because they ran out stock just by my turn.
I went home with a emotional feeling with that girl. It was such a waste of time I had that afternoon, and it was a bad memorable experience I have ever had.
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