Touch Sopheak

Story telling about my self
- Satisfying with the employee:
Last week, I went to Sorya shopping center. I tried to find new clothes for myself. While I was looking and searching for my favorite clothes, one of the sellers there was so friendly and welcome to me. She greeted me and introduced many clothes as much as possible. At the same time, she took a lot of different clothes as well as different size for me to try out. I tried out so many clothes, but unfortunately those clothes did not suit me at all. Thus, I decided to leave the store. When I left even though I did not buy single clothes, she still said thanks to me and smiled. This kind of situation really made me satisfied with her services. Therefore, I decided to come back and bough the clothes for my sister. After I already paid the money, she said thanks again and said “Do not forget to come back again”. She was very friendly, good interaction and knew how to satisfy the customers. The most important point that I felt really satisfied was her behaviors and attitude toward customers. For instance, while I was looking and felt tired, she took a chair for me, especially the way she spoke was so soft and sweet. As I experienced, some sellers had a very bad attitude and ignored when customers entered their stores. Sometimes, they used bad words to customers when they did not buy anything. However, she could build a good relationship and good interaction with all customers not even me. Thus, I think she can make a lot of profit and can attract many customers to buy her products.
- Dissatisfying with the employee:
Last two weeks, I went to hospital to visit my aunty because she just gave a birth to baby.
When I was at the hospital, I was very hard to find parking lot until 15 minutes later. The guards there did not care what was going on. They seemed like they did not noticed and ignored the problems. I was really angry. Then, I entered the hospital and reached the receptionists at the front desk in order to ask where the room number 47 was. At that time, I was really shocked because one of the receptionists there seemed not interested with what I said and then I decided to ask her again. I said “can you tell me where the room number 47 was”. In this time, she replied me with not so good words and bad attitude with ignorable. I thought this kind of weird and really wondered. I thought by myself that maybe she was so tired or something till she acted toward customer like this. It was really bad situation that the employee did not make a good interaction and did not how to satisfy customers. I think I won’t recommend my relative to go there again.