Satisfying and Dissatisfying Service, posted by Ratanak :-)

Satisfying

It was a time when I stayed in Meya Hotel which is the five star hotel in Malaysia. As I arrived the hotel, the doorman came to open door of my car. Then he collected all of my luggage in the car to the reception counter. After I checked in and got my room number, all of my luggage was taken to my room ready as I arrived the room my luggage was arranged tidily in the room. The room in this hotel looked very nice with the modern decoration, the room was big and all stuffs in the room were used in white color that showed it cleanness. My room was tidied up every time that I left. Moreover, all staffs here were very polite, gentle and helpful. For example, all time that I got in or out hotel, they greeted me nicely. Also, when I asked for the WIFI password to log on the internet in my room at business center, the staff just told me to wait for few minutes in my room and they sent the password directly to my room by their staff. Every afternoon the hotel provided refreshment to guests such as coffee, snack or fruit. Providing with good service, I feel very comfortable and relaxed in this hotel. At last I can say that I will come to this hotel again next time.


Dissatisfying

Last month I went to one Suki Restaurant with my parents. As I entered the restaurant, the waiters greeted me unpleasantly that they did not really want to welcome the customer. This restaurant was so crowded and I cannot find the place to sit, so I asked to one waiter to find for me. At that time, she just said, “Just wait here, don’t go anywhere”. I wonder she suggested me to wait or ordered me to wait here. After 10 minutes standing and waiting outside, I asked another waiter to find a place for me again but they seemed to ignore me as the customer. After 25 minutes waiting, I did not get any responses, and they did not use the nice word with me to wait. I was so annoyed and I decided to leave that restaurant. With this kind of service, customers will never ever come to buy your service again.