MOM CHANDALIN

Satisfaction:
My friend told me about his good service experience at WTT garage. It was on July 07 2009 that he had his car washed at there. From the moment he arrived at that place, he received a warm welcome from the employees there. First, the guard helped him park his car for the washing. After that another guard approached him and talked to him as if they had known each other before, which made him surprised because he had never been talking to like this at any other place. In the meanwhile, that guard also asked him to wait for his car at the waiting room which is different from other garages that he has been to. That was an air conditioning room and the furniture looks new and clean. What is significant about that room is that it is a see-through room—the wall is made of glass--, from which the customers can have a clear view of their car being wash. Also, there are magazines, brochures, newsletters related to cars, car products and other available services and products at WTT. Talking about car wash, the process is not entirely manual. It has a watering machine while the workers still do the cleaning and drying but with the special products of WTT. And, the workers seemed to clean his car in a very attention way. In order not to make the customer wait long, soon after the car washing finished, the outside guard signaled the inside guard to inform the customer about it and the car key was given to him in nice manner. Then, he went to pay for the service at the cashier’s desk which is also in the room. The service was quick; he was given a receipt and the cashier smiled and said thanks to him. On his way back to his car, the guard also said thanks to him. He was satisfied with the service because the price is reasonable (2.5$), the service is quick and the employees are friendly.
Dissatisfaction:
Have you ever been to the mart at Sokimex gas station next to PUC South Campus? My friend had a terrible experience eating at the cafeteria in that mart. July 17, 2009, he entered that Mart at 10 o’clock in the morning, ordered fried rice with beef and went to wait at the table. The table did not look clean. With few shelves for selling sneak and few tables for customers to sit, the mart is not spacious enough. The seat was inconvenience. It was not because of the chair but the people who were shopping in the mart. They walked and always touched his back since the space was small. And it was very disturbing. 10 minutes later, he did not get his rice yet, and he looked at the receptionist for signaling. The receptionist realized it and just said “wait a second, it is in the progress.” At that time there was only him who was the customer and there were only 3 employees: the cleaner, the receptionist and the cook. It was even more annoying “A second became like 20 minutes” until he got his food. The food was moderate but the price was a bit expensive. When he got his food, the receptionist did not say anything at all. She just placed the food on the table. Also, when he paid for the food, the receptionist simply just took the money; she did not apologize for the late serive or even said thank you to him. He did not say that he would not go to that place again but it would be his last choice.