Ou Labin

These both satisfaction and disatisfaction experinces were my own experiences.
Here they are:


Satisfaction

It is from my own experience when I went to have dinner with my friends for just a small reception when we finished our exams. Actually, we had a buffet dinner style at Tonle Bassacc Restaurant.
I felt satisfy about the way employees and the servers treated to me as a customer.
Once I entered into the restaurant, the employees greeted with pleasant smile and asked me whether I had reserved or not yet, then they warmly took me to a table.
More noticeably, what satisfied me the most was that there was one server stood near my table. He was sort of helpful, and responded to things promptly. I had my glass of water refilled all the time. Also, he acted quickly to change my plat so that I could place other new food, and he recommended me about thier deliciouse food so that i could taste it.

At last, when I was about to left the restaurant, the employees came and greeted me by a word thanks for coming here and hope to see me again. I went home with a good feeling enjoyed party with my friends as well as satisfaction with the service.

Dissatisfaction

It happened when I went to buy sim cards instead of my sister at one company.

It was a mistake that was made by one assistant sale that caused a delay till the next day to be able to get my purchase.

Relatively, it was a big company, and there was always crowded when there was a chance given to each dealer to buy special numbers.

My sister authorized as a dealer of that company. Once, I came to the company to make a purchase instead of my sister. By the time my I arrived the company at a section whose operation is selling sim cards to dealers, there had not been so crowded, approximately 5 customers there.

First, I asked one girl staff who was at the front desk that how I could write kind of administration form to be able to purchase sim card because I represented my sister, who is a company dealer, to buy sim card in a specific amount. She gave me a pattern of writing so that I could write myself. Then she point out some points for me to write because she said I did not have to copy all. However, before I wrote I had asked her twice to make sure that I copied from right point because what she had pointed looked unreasonable to write at all, anyway I just write the same as she told. After that, I copied same as she said, yet when gave her to be signed, she said roughly why I wrote that point which was not the point she had mentioned. I said I had asked you to make sure what was the starting point of my writing two times, and you pointed the same starting, but without awareness of her mistake she still excused that was my fault not hers. I kind of showed unhappy with her since she did not treat me as a the company’s customer at all.

More disappointedly, when I finished my rewriting with patient, I gave it to her so that I had my writing signed. Yet I waited for about 15 minutes, and when I got and took it to a sale person, he said I had to come again tomorrow because they ran out stock just by my turn.

I went home with a emotional feeling with that girl. It was such a waste of time I had that afternoon, and it was a bad memorable experience I have ever had.