Vanny Davyneth

Satisfying:

The story happened to my sister last three years when she first graduated from High School. She was a completely fresh graduate who did not know anything about the university. I also gave her some advices. She decided to study the field of Information Technology. We started to scan several potential universities in Phnom Penh in order to figure out more information. During the scanning process, we went to SITEC University and met with a receptionist there who were friendly, with smile, with gentle voice, neat and professional uniform, and provided clear information; however, I did not totally believe in her since I had never studied or had any friends studying there. The receptionist first gave each of us a brochure. After the scanning process, we finally chose SITEC that we thought the best. I judge the university for my sister based upon the prestige of the university and information provided by the receptionist such as qualification of professors, number of students in class, the study material they were going to provide students, the internet, and the new equipments they placed in the university and so on. That information sounded more likely to be true. Until my sister started her first day at the university, everything was in doubt. My sister’s first day told her that everything the receptionist said was true. She said there would be only twenty-five students per class, and it was. She said students would be provided with access to non-interrupted internet service; the internet speed was really fast and no disruption at all. Professors at least completed Master Degree abroad and had five years experience in the related subject. They really know what they were doing and could answer almost all the questions students ask. Also, he equipments were really new. Moreover, my sister has studied there for three years and the tuition was in accordance with the brochure the receptionist gave us last three years. Almost everything said by the receptionist was true and the result was a satisfaction. The guarantee finally put into practice. All in all, the mentioned receptionist is a really good employee to be hired.

Dissatisfying:

"May I not mention the name of the place?"

With my family, I always go watch movie in cinema Z located in Phnom Penh whenever we have free time together. Last month, we went to the cinema. My dad carried four special tickets to a female staff there when suddenly she refused to offer us the seats. She said we were late and the movie was playing. Yet, we were only five minutes late. Normally, the first thirty minutes or an hour is the commercial show. My dad was unhappy with the receptionist. He immediately called the owner of the cinema. The owner came in 10 minutes. He asked the staff why she refused. She told us that we were late and we could not be entered. Yet, when the owner interrogated her, she finally revealed the truth. The seats were confusingly offered to other persons because, she said, the seat numbers were similar. The owner kept talking and blaming the staff for about thirty minutes leaving us outside the cinema did not know what was going on. We were so bored, angry, and disgruntled. Finally, my dad decided not to wait anymore. We canceled the movie plan; instead, we went to a CD shop nearby to buy some DVDs. Meanwhile, the owner of the cinema called my dad. The owner said he had already arranged the seats for us. My dad looked at his watch. It was forty-five minutes after the movie had been played! My dad said “No, thanks,” to the owner. The owner and my dad were good friends. Probably because they had good relationship, the owner did not care we were waiting. From that moment on, my family and I never go to that cinema again.
All in all, the mistake came first from a front-line employee, but the owner of the cinema did not even know how to deal with the situation. It is a complete dissatisfaction!