Posted by Kim Seang

Here are my good and bad service experience that I had encountered.

It was a late evening on a weekend when my family and relatives went to MK Soup near Paragon Supermarket. My mom ordered the food - the soup, some other meal and drinks. Of course, the drinks were quickly served after the order and we had to wait a litte longer for the soup to be ready - but it's fine. What was the problem was that those other meals that had been ordered never came out. When my mom asked the server, they said "They were cooking. It will be ready soon." Yet that soon never came. At the end, we could have only the soup and drinks. My mom was very angry and she decided not to go that place again.

This is a good story which I experienced on the very first day I went to study at Royal University of Phnom Penh. Having finished the first session, I started to know a few friends. Then, during the break, we went to have some food and drinks at one of the canteens in the campus. The canteen was not really different from the other canteens there. However, what surprised me the most was the friendliness of the servers and the owners. While we were waiting for the food and drink, the servers always came to apologize us for being late. In fact, I would say it was not late that they need to say sorry. They even kept saying sorry when we were paying money, and they also explained the reason why they were late - it's was the first day of a new course so there were many students. I felt very satisfied with their behaviors. For this reason, we always went to have our drinks and food at that canteens for a whole four-year course.