ly linda

Case 1: (satisfy)
Last week I went to buy the new version of SPSS book from one bookstore. The shopkeeper told me that there were not new versions of SPSS book yet but if I wanted to buy they could order the book for me but I had to deposit some money, so I agreed to order a book even if the price was higher. Then, I asked them when I could receive my book and they said within 3 days. After 3 days, I went back to that store to get my book, but the shopkeeper said sorry that book has not arrived yet because of the late arrival of the plan. I was shock and asked when was the exact date that I could get my book, and then they said within 3 days more. I nodded and came back home with the frustrated feeling. I went back again to that store after 3 days to get my book, but guest what, the shopkeeper told me I had to wait one more day to get the book. Nothing can describe how I would feel at that time. I felt like I wanted to burn that shop down and I asked for my money back, but the shopkeeper said sorry u could not get the money back. I said nothing but came back home with the though that if tomorrow I still could not get my book, I would not go back to that store again. Luckily, tomorrow when I went to get my book, the book has arrived. The shopkeeper knew that I was so angry; she then gave me a half of my money back to compensate for the bad service. Even though, I was so angry with the store, I am still happy that they gave me back a half of money to recovery for the mistake. I think I am satisfied with this service.
Case 2: (dissatisfy)
I used to use 098, Star-Cell phone line. Now I stop using this network because of the shit thing the company has done to me. The story is like this; as my experience from the past if we top up our account for 5$, we will have a month time to use this amount of money. Then, after a month has exceeded, the company will cut down our account and we will lose all the amount of money in our account. Even if we can’t make a phone call, we can still receive a phone call for another new month period. In contrast, Star-Cell is not the same. After a month of my first refilling the account, I have forgotten to refill the new amount money in my account, the company then cut down my number without telling me. This means that I can’t call out or receive call from the other party. I think this is such a damn thing ever. I didn’t even know about this till I met my friend and they asked me why they couldn’t contact to my phone. I was shock and started to think maybe I have forgotten to refill the money. so I immediately went to buy phone card to refill in my phone. After refilling, my phone network worked as properly. I think the company shouldn’t have done this to me, though they wanted to cut down my number, they should have called to inform me that I had to refill my account. At the end, nothing has done by the company to apologies for this bad service failure, so it goes without saying that I have no longer use this shit phone line.