Seng Dalin



Dissatisfying experience:
It was a bad experience of Mr.Dara. Last few months, He was responsible for preparing the party for his company, so he went to the E&R hotel to arrange the party. The hotel also suggested him a special promotion, which they will offer the beverage (beer) for the whole two hours to serve in the party. Mr. Dara though it was a good promotion, so he accepted that special promotion and, put it into the party’s plan. The party began, everyone was eating and drinking. Suddenly, Dara’s boss asked the waiter for more beer, but the waiter told him that the beer ran out of the stock.
Dara’s boss looked at his watch, and he said the party just started an hour ago, so the beer served only for an hour, but according to the hotel manager, he promised to offer the beer for the whole two hours. So, he asked the waiter that what do you mean by the beer ran out of the stock just in one hour? , and what will you do for that such a stupid thing? The waiter responded that I don’t know! The boss was very angry because the waiter responded him in the irresponsible way, and the hotel didn’t offer what they promised with Mr. Dara, so he demanded to see the manager. When the manager came, he said sorry to Dara’s boss, and ordered the waiter to bring the beer from the hotel bar for the party, but the atmosphere in the party was already totally bad

Satisfying experience:
It was an experience of Ms.Sopheap, which she held the conference in the NaGa World last week. NaGa World was responsible for everything for the conference including breakfast and lunch, snack, preparing place for the participants, and other necessary materials for the conference. When the participants arrived there, the employees greeted them, and guided them to the conference room. The conference room was equipped with modern equipments. During the conference, there were three employees who stood by there in the case that the participants need something. During the break, one employee came to Ms. Sopheap, and smiled to her, and then asked whether she satisfied with what they has prepared for the conference or not, and is there anything wrong that she want to change or replace? For example, the sound of the microphone or LCD, is it clear enough? Then she told him that everything is good, so the employee said thanks to her, and told her that if there is anything wrong, just tell me or the three employees, and we will act and respond to your request immediately. Ms. Sopheap as well as the participants felt very satisfied with what NaGa World had prepared for the conference because they provided what they promised in a good standard and employees acted in a friendly and polite way, and very responsively.