Stories posted by Try Sina

My Stories

My name is Try sina. I’d like to share my experiences of the services that I have encountered. Here are my stories!

My bad experience at Kouk Kay restaurant in Siem Reap

During the vacation in 1999, I went to Siem Reap with my family. There, I had one bad experience that I’d like to share here—it was about the bad service that I got at Kouk Kay Restaurant. Actually, it was about 7 pm and we decided to go for dinner at this Kouk Kay restaurant. At that time, there were no customer there—we were the only customers—so we thought it might be able to provide good service (fast serving). When we entered, one waiter came to take order, so we ordered the food. A moment later, the owner of the restaurant wearing smiling face came out and asked if we wanted a room for a night, but we said NO because we had booked the rooms at other hotel already ( I want to tell you that the owner of this restaurant also owned a motel). Hearing that, she went back unpleasantly. Then, we were kept waiting for a long time for meal to come and when we complained, the server just said “the cook was cooking, so please wait.” During the meal time, we had asked for some more beverages and utensils since there weren’t enough, but she just took much time to bring them to us. Also, when we just said that the food was tasteless, the owner looked mad at us. At that time, we felt like we were left alone as if we are not customers. Having finished the meal, the server came and handed us the bill. Surprisingly, we had to pay the overcharged price with the bad service.

After experiencing this, I can tell you that I won’t be likely to go to this restaurant again. By the manner and the facial expression of the server and the owner, I can say they provided no reliability (about the over-charged Bill), no responsiveness and empathy (ignore customer and take long time to do the task). Also, I can say their interactions with customers were so poor that anyone would feel the same as I did if they experienced the same thing. 

Fantastic experience at Tonle Basac Restaurant in Phnom Penh

On 20th January in this year, my mom was lazy to make dinner so we decided to eat out. We went to Tonle Basac restaurant. I felt great when I entered this restaurant! The servers welcomed us as we walked in and then helped us to find the available table since there were so many customers. There, it was a kind of Buffet restaurant; hence, we need to go and served ourselves, but there was always one server stayed nearby our table so that they can help us when we were in need. We were treated like kings and queens. The server looked kind and friendly. I still remember the time when I had fallen my spoon on the floor, the server suddenly asked me to wait and went to bring the new one quickly without my request. He looked really concerned for us as customers.

All I want to say here is that I really satisfied with the service provided by the servers in this restaurant, especially with the servers who look friendly and care for customers. We did have good food and good interaction with the servers there as they helped us and spoke politely to us as customers. 