Saturday, July 25, 2009

Sok Solinda

Good Experience:
Pagngna, a deputy marketing manager at CAMKOFINE, is planning to make 100,000 clothes price tag for exported to Korea. He felt very concern about this task because this time his boss give him only a week to get the task done, and he know that he couldn’t complete it with his current supplier. So, he desired to call YCMK, printing house, to make an order as his friend had introduce it him in term of their quick service and good quality.
After calling an hour, YCMK send one marketing man as promised to meet Pagngna at the company. The marketing man was in a uniform and quickly introduced his name and position once he arrived. Pgngna felt really good with this first impression, and this marketing man has also brought some new sample introducing to Pagngna. Since the sample already chosen and wait for only printing, Pagnga give the desired price, size and color to the marketing man to let him checked with the production manager whether it’s possible to get it done as he requested or not. The next day, the marketing man came back with their first print out sample to let Pagngna confirmed and verified before signing the contract.
Pagngna really surprise and so happy with YCMK fast service and product delivery on time, so he desire to choose YCMK as his new supplier.

Bad Experience:
Other incident that he had met was with one internet provider, CaminTel, as he started to feel annoy with an unsolved problem and he often got blamed from his boss because of late report to Korea though it’s not his fault.
He desired to call the internet provider company and report about his problem again, this time he was hold around 5 minutes for the first person pick up the phone, but still that staff couldn’t handle his problem and asked to transfer him to another staff. Pagngna had to repeat his problem and again he felt really tired of it. The staff couldn’t identify the problem and get it solve immediately, he promise to send a maintaining man to check on it the next day.
However, there’s no one appear. Pagngna thought that he couldn’t do business with this ill responsible company anymore, he called to other internet provider Online, and stop using the CaminTel since there.

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