Posted by Lalin

Good Experience

I would like to share about bad experience of my friend who used Monorum Car Wash. It happened last month during May 2009. Generally, customers have to pay USD 2.25 per one time washing for a sedan, and USD 3 per one time washing for SUV, but in order to get price, new or first time customers have to pay USD 2.75 for one sedan, and USD 3.50 for one SUV because they charge extra for tiny Monorum logo stamp which is stuck on the right or left of the wringshield.

Lina drove her white old Camry series 1991 ( her dad bought this car since 1991, and he have driven it for 18 years, so we can consider it as old and quite out of date car) to Monorum Car Wash where is ranked as the high class car washing in term of the price they charge. She arrived there around 3:30 PM, and then there was one employee come to bring her car key. 10 minutes later, the same employee came to her and said rudely that one of her tire had problem, please change there, and then she replied that no thanks, she would change after washing. That employee showed unhappy mode and responded her that he was not responsible if Lina had problem when she drove her car after washing. Immediately, Lina answered that no worry her uncle’s garage was near there, she drove 5 minute only. She did need that employee’s responsible.

After finishing washing, she paid USD 2.75 for extra logo because she was the first customer. When she arrived her uncle’s garage, she realized that there was no Mororum logo on her wingshield car. Suddenly, she was extremely angry because she was looked because due to driving old car. Most importantly, her uncle said that there was no problem with the tired like that employee said. She said USD 0.5 for extra logo was not that much, but she got hurt, and was discriminated because she saw black Camry series 2007 which was parked next her car during washing was stuck the logo, and the owner also paid the same price as her. She thought because her car was old, that is why they did stick the logo base on her observation, there were only brand new cars that were stuck Monorum logo, but why they charge her the same price as brand new car? This was called cheating. Since that day, she really hates that place, and she has sworn not to go to that place again no matter what happen.



Good Experience


I have good experience with Mercy house restaurant. I think I am one of many other royalty employees there because I go at least 3 or 4 times per week.

I have remembered my second times when I ate there. It happened 3 years ago (2006). It is quite wired restaurant because customers have to serve themselves by seeing the menu and writing down the code number of the food on order sheet that are put on every table, and take this order sheet to cashier by themselves as well. Because in the menu, they put the code number of two food that have similar names next to each other (Tippy yakki of needle, and Tippy yakki of rice), that is why I put wrong code number of food. Actually, I wanted Tippy yakki of noodle, but I confused to put Tippy yakki of rice. It is yummy for Tippy yakki of noodle, but it is disgusting for Tippy yakki of rice.

I was shock, when the waitress brought the food to me, but it was my fault. I can not complain. Therefore, I left Tippy yakki of rice on the other side of my table because I could not eat it, and started to reorder. The manager knew this situation by the waitress who brought food to me; he came to me at the cashier counter while I was giving new order sheet to cashier, and I got free of charge for this new order after I explained him why I ordered wrongly, and he also said sorry for his inconvenient menu. I was really happy after getting this recovery strategy. This restaurant still offered me a very great compensation even it was not its fault, but it was mine who confused the order by myself. What interesting was that when I went there for the third time, I saw they redesign the menu to be more convenience. From that now on I have never confused between Tippy yakki of needle, and Tippy yakki of rice any more.