Bad Experience
I would like to share about bad experience of my friend who used Monorum Car Wash. It happened last month during May, 2009. Generally, customers have to pay USD 2.25 per one time washing for a sedan, and USD 3 per one time washing for a SUV, but in order to get this price, new or first time customers have to pay USD 2.75 for one sedan, and USD
3.50 for one SUV because they charge extra for tiny Monorum logo stamp which is stuck on the right or left of the wringshield of the car.
Lina drove her white old Camry series 1991 ( her dad bought this car since 1991, and he have driven it for 18 years, so we can consider it as an old and quite out of date car) to Monorum Car Wash where is ranked as the high class car washing in term of the price they charge. She arrived there around 3:30 PM, and then there was one employee come to bring her car key. 10 minutes later, the same employee came to her and said rudely that one of her tire had problem, please change the tire at there, and then she replied that no thanks, she would change after washing. That employee showed unhappy mode and responded her that he was not responsible if Lina had problem when she drove her car after washing. Immediately, Lina answered that no worry her uncle’s garage was near here, and just spent 5 minutes drove there. She did not need that employee’s responsible.
After finishing washing, she paid USD 2.75 for extra logo because she was the first customer. When she arrived her uncle’s garage, she realized that there was no Mororum logo on her wingshield car. Suddenly, she was extremely angry because she was looked down due to driving old car. Most importantly, her uncle said that there was no problem with the tired like that employee said. She said USD 0.5 for extra logo was not that much, but she got hurt, and was discriminated because she saw black Camry series 2007 which was parked next her car was struck the logo during washing, and the owner also paid the same price as her. She thought because her car was old, that is why they did not stick the logo base on her observation, there were only brand new cars that were struck Monorum logo, but why they charge her the same price as brand new car? This was called cheating. Since that day, she really hates that place, and she has sworn not to go to that place again no matter what happen.
Good Experience
I have good experience with Mercy house restaurant. I think I am one of many other royalty employees there because I go there at least 3 or 4 times per week.
I have remembered my second times when I ate there. It happened 3 years ago (2006). It is quite wired restaurant because customers have to serve themselves by looking the menu and writing down the code number of the food on the order sheet that are put on every table, and take this order sheet to cashier by themselves as well. Because in the menu, they put the code number of two food that have similar names next to each other (Tippy yakki of needle, and Tippy yakki of rice), that is why I put wrong code number of food. Actually, I wanted Tippy yakki of noodle, but I confused to put Tippy yakki of rice. It is yummy for Tippy yakki of noodle, but it is disgusting for Tippy yakki of rice.
I was shock, when the waitress brought the food to me, but it was my fault. I can not complain. Therefore, I left Tippy yakki on the other side of my table because I could not eat it, and started to reorder. The manager knew this situation by the waitress who brought food to me; he came to me at the cashier counter while I was giving new order sheet to cashier, and I got free of charge for this new order after I explained him why I order wrongly, and he also said sorry for his inconvenient menu. I was really happy after getting this recovery strategy. This restaurant still offered me a very great compensation even it was not its fault, but it was mine who confused order by myself. What interesting was that when I went there for the third time, I saw they redesign the menu to be more convenience. From that time now on I have never confused between Tippy yakki of needle, and Tippy yakki of rice any more.
Sunday, July 26, 2009
Saturday, July 25, 2009
Touch Sopheak
Story telling about my self
- Satisfying with the employee:
Last week, I went to Sorya shopping center. I tried to find new clothes for myself. While I was looking and searching for my favorite clothes, one of the sellers there was so friendly and welcome to me. She greeted me and introduced many clothes as much as possible. At the same time, she took a lot of different clothes as well as different size for me to try out. I tried out so many clothes, but unfortunately those clothes did not suit me at all. Thus, I decided to leave the store. When I left even though I did not buy single clothes, she still said thanks to me and smiled. This kind of situation really made me satisfied with her services. Therefore, I decided to come back and bough the clothes for my sister. After I already paid the money, she said thanks again and said “Do not forget to come back again”. She was very friendly, good interaction and knew how to satisfy the customers. The most important point that I felt really satisfied was her behaviors and attitude toward customers. For instance, while I was looking and felt tired, she took a chair for me, especially the way she spoke was so soft and sweet. As I experienced, some sellers had a very bad attitude and ignored when customers entered their stores. Sometimes, they used bad words to customers when they did not buy anything. However, she could build a good relationship and good interaction with all customers not even me. Thus, I think she can make a lot of profit and can attract many customers to buy her products.
- Dissatisfying with the employee:
Last two weeks, I went to hospital to visit my aunty because she just gave a birth to baby.
When I was at the hospital, I was very hard to find parking lot until 15 minutes later. The guards there did not care what was going on. They seemed like they did not noticed and ignored the problems. I was really angry. Then, I entered the hospital and reached the receptionists at the front desk in order to ask where the room number 47 was. At that time, I was really shocked because one of the receptionists there seemed not interested with what I said and then I decided to ask her again. I said “can you tell me where the room number 47 was”. In this time, she replied me with not so good words and bad attitude with ignorable. I thought this kind of weird and really wondered. I thought by myself that maybe she was so tired or something till she acted toward customer like this. It was really bad situation that the employee did not make a good interaction and did not how to satisfy customers. I think I won’t recommend my relative to go there again.
- Satisfying with the employee:
Last week, I went to Sorya shopping center. I tried to find new clothes for myself. While I was looking and searching for my favorite clothes, one of the sellers there was so friendly and welcome to me. She greeted me and introduced many clothes as much as possible. At the same time, she took a lot of different clothes as well as different size for me to try out. I tried out so many clothes, but unfortunately those clothes did not suit me at all. Thus, I decided to leave the store. When I left even though I did not buy single clothes, she still said thanks to me and smiled. This kind of situation really made me satisfied with her services. Therefore, I decided to come back and bough the clothes for my sister. After I already paid the money, she said thanks again and said “Do not forget to come back again”. She was very friendly, good interaction and knew how to satisfy the customers. The most important point that I felt really satisfied was her behaviors and attitude toward customers. For instance, while I was looking and felt tired, she took a chair for me, especially the way she spoke was so soft and sweet. As I experienced, some sellers had a very bad attitude and ignored when customers entered their stores. Sometimes, they used bad words to customers when they did not buy anything. However, she could build a good relationship and good interaction with all customers not even me. Thus, I think she can make a lot of profit and can attract many customers to buy her products.
- Dissatisfying with the employee:
Last two weeks, I went to hospital to visit my aunty because she just gave a birth to baby.
When I was at the hospital, I was very hard to find parking lot until 15 minutes later. The guards there did not care what was going on. They seemed like they did not noticed and ignored the problems. I was really angry. Then, I entered the hospital and reached the receptionists at the front desk in order to ask where the room number 47 was. At that time, I was really shocked because one of the receptionists there seemed not interested with what I said and then I decided to ask her again. I said “can you tell me where the room number 47 was”. In this time, she replied me with not so good words and bad attitude with ignorable. I thought this kind of weird and really wondered. I thought by myself that maybe she was so tired or something till she acted toward customer like this. It was really bad situation that the employee did not make a good interaction and did not how to satisfy customers. I think I won’t recommend my relative to go there again.
ly linda
Case 1: (satisfy)
Last week I went to buy the new version of SPSS book from one bookstore. The shopkeeper told me that there were not new versions of SPSS book yet but if I wanted to buy they could order the book for me but I had to deposit some money, so I agreed to order a book even if the price was higher. Then, I asked them when I could receive my book and they said within 3 days. After 3 days, I went back to that store to get my book, but the shopkeeper said sorry that book has not arrived yet because of the late arrival of the plan. I was shock and asked when was the exact date that I could get my book, and then they said within 3 days more. I nodded and came back home with the frustrated feeling. I went back again to that store after 3 days to get my book, but guest what, the shopkeeper told me I had to wait one more day to get the book. Nothing can describe how I would feel at that time. I felt like I wanted to burn that shop down and I asked for my money back, but the shopkeeper said sorry u could not get the money back. I said nothing but came back home with the though that if tomorrow I still could not get my book, I would not go back to that store again. Luckily, tomorrow when I went to get my book, the book has arrived. The shopkeeper knew that I was so angry; she then gave me a half of my money back to compensate for the bad service. Even though, I was so angry with the store, I am still happy that they gave me back a half of money to recovery for the mistake. I think I am satisfied with this service.
Case 2: (dissatisfy)
I used to use 098, Star-Cell phone line. Now I stop using this network because of the shit thing the company has done to me. The story is like this; as my experience from the past if we top up our account for 5$, we will have a month time to use this amount of money. Then, after a month has exceeded, the company will cut down our account and we will lose all the amount of money in our account. Even if we can’t make a phone call, we can still receive a phone call for another new month period. In contrast, Star-Cell is not the same. After a month of my first refilling the account, I have forgotten to refill the new amount money in my account, the company then cut down my number without telling me. This means that I can’t call out or receive call from the other party. I think this is such a damn thing ever. I didn’t even know about this till I met my friend and they asked me why they couldn’t contact to my phone. I was shock and started to think maybe I have forgotten to refill the money. so I immediately went to buy phone card to refill in my phone. After refilling, my phone network worked as properly. I think the company shouldn’t have done this to me, though they wanted to cut down my number, they should have called to inform me that I had to refill my account. At the end, nothing has done by the company to apologies for this bad service failure, so it goes without saying that I have no longer use this shit phone line.
Last week I went to buy the new version of SPSS book from one bookstore. The shopkeeper told me that there were not new versions of SPSS book yet but if I wanted to buy they could order the book for me but I had to deposit some money, so I agreed to order a book even if the price was higher. Then, I asked them when I could receive my book and they said within 3 days. After 3 days, I went back to that store to get my book, but the shopkeeper said sorry that book has not arrived yet because of the late arrival of the plan. I was shock and asked when was the exact date that I could get my book, and then they said within 3 days more. I nodded and came back home with the frustrated feeling. I went back again to that store after 3 days to get my book, but guest what, the shopkeeper told me I had to wait one more day to get the book. Nothing can describe how I would feel at that time. I felt like I wanted to burn that shop down and I asked for my money back, but the shopkeeper said sorry u could not get the money back. I said nothing but came back home with the though that if tomorrow I still could not get my book, I would not go back to that store again. Luckily, tomorrow when I went to get my book, the book has arrived. The shopkeeper knew that I was so angry; she then gave me a half of my money back to compensate for the bad service. Even though, I was so angry with the store, I am still happy that they gave me back a half of money to recovery for the mistake. I think I am satisfied with this service.
Case 2: (dissatisfy)
I used to use 098, Star-Cell phone line. Now I stop using this network because of the shit thing the company has done to me. The story is like this; as my experience from the past if we top up our account for 5$, we will have a month time to use this amount of money. Then, after a month has exceeded, the company will cut down our account and we will lose all the amount of money in our account. Even if we can’t make a phone call, we can still receive a phone call for another new month period. In contrast, Star-Cell is not the same. After a month of my first refilling the account, I have forgotten to refill the new amount money in my account, the company then cut down my number without telling me. This means that I can’t call out or receive call from the other party. I think this is such a damn thing ever. I didn’t even know about this till I met my friend and they asked me why they couldn’t contact to my phone. I was shock and started to think maybe I have forgotten to refill the money. so I immediately went to buy phone card to refill in my phone. After refilling, my phone network worked as properly. I think the company shouldn’t have done this to me, though they wanted to cut down my number, they should have called to inform me that I had to refill my account. At the end, nothing has done by the company to apologies for this bad service failure, so it goes without saying that I have no longer use this shit phone line.
Sor Srunthylika's stories
My story with good service that I encountered
Last month ago, I went to MLOP SVAY 99 restaurant because It was my brother’s birthday. When I approach there I saw the good decor at that restaurant. I and family parked the car at the parking lot and then the guard opened our car door to welcome us. When we went into that restaurant, someone went to us with smiling and warm welcoming and sayed “Hello” and then ask us that how many people come there and the take us to the table. We sat and then the servers came to our table and brought some fresh water. We ordered the food as we need and then the server told us the nice and famous food in their restaurant and we enjoyed it together. While we eating the food, a sever stood near the table in order to serve us when we need something. After we had the food already they gave us some fruit. We went out to restaurant, There were some employees stood on the exit and said “ Thank You and Good Bye to us”. At that time we were very happy because the service was good. And I thought that I will go there again.
My story with bad services that I encountered
It was the time that was my holiday from my university. It was last year ago, I went to Sihanouk Vill with my friends. I went to the find a hotel near the Or Chher Teal beach but it was very difficult because it was the water festival day. finally we found it. It was called “ Khsach Meas holtel”. When I went to there it was quite and no body out side the hotel even the guards. I went into hotel to see the receptionist but still have no one. And then I shouted then a woman came to see us. She asked me that “ How many people came and which room you need( fan, air con). We got the air con room that was 25$ per day. Then we went to the room by ourselves, no body helped us to carry the bell. I got into the room and I saw that It was the ugly room. There was a bad bed, a pillow and blanket looked dirty and smelled bad. And then when I had a bath, I saw the dirty floor and the mirror in the bathroom looked not clear. and after I had a bath already I wore clothes to go the beach but unfortunately, There was no comb in the bed room and I then I looked for the telephone on the table in order to call the server but there was no telephone in my room. It was very very bad. Then went inside to see the receptionist and asked them. Finally I got an old comb. I have nothing to say any more. So I and friends decided to stay for one day and we leave it.
Last month ago, I went to MLOP SVAY 99 restaurant because It was my brother’s birthday. When I approach there I saw the good decor at that restaurant. I and family parked the car at the parking lot and then the guard opened our car door to welcome us. When we went into that restaurant, someone went to us with smiling and warm welcoming and sayed “Hello” and then ask us that how many people come there and the take us to the table. We sat and then the servers came to our table and brought some fresh water. We ordered the food as we need and then the server told us the nice and famous food in their restaurant and we enjoyed it together. While we eating the food, a sever stood near the table in order to serve us when we need something. After we had the food already they gave us some fruit. We went out to restaurant, There were some employees stood on the exit and said “ Thank You and Good Bye to us”. At that time we were very happy because the service was good. And I thought that I will go there again.
My story with bad services that I encountered
It was the time that was my holiday from my university. It was last year ago, I went to Sihanouk Vill with my friends. I went to the find a hotel near the Or Chher Teal beach but it was very difficult because it was the water festival day. finally we found it. It was called “ Khsach Meas holtel”. When I went to there it was quite and no body out side the hotel even the guards. I went into hotel to see the receptionist but still have no one. And then I shouted then a woman came to see us. She asked me that “ How many people came and which room you need( fan, air con). We got the air con room that was 25$ per day. Then we went to the room by ourselves, no body helped us to carry the bell. I got into the room and I saw that It was the ugly room. There was a bad bed, a pillow and blanket looked dirty and smelled bad. And then when I had a bath, I saw the dirty floor and the mirror in the bathroom looked not clear. and after I had a bath already I wore clothes to go the beach but unfortunately, There was no comb in the bed room and I then I looked for the telephone on the table in order to call the server but there was no telephone in my room. It was very very bad. Then went inside to see the receptionist and asked them. Finally I got an old comb. I have nothing to say any more. So I and friends decided to stay for one day and we leave it.
Seng Dalin
Dissatisfying experience:
It was a bad experience of Mr.Dara. Last few months, He was responsible for preparing the party for his company, so he went to the E&R hotel to arrange the party. The hotel also suggested him a special promotion, which they will offer the beverage (beer) for the whole two hours to serve in the party. Mr. Dara though it was a good promotion, so he accepted that special promotion and, put it into the party’s plan. The party began, everyone was eating and drinking. Suddenly, Dara’s boss asked the waiter for more beer, but the waiter told him that the beer ran out of the stock.
Dara’s boss looked at his watch, and he said the party just started an hour ago, so the beer served only for an hour, but according to the hotel manager, he promised to offer the beer for the whole two hours. So, he asked the waiter that what do you mean by the beer ran out of the stock just in one hour? , and what will you do for that such a stupid thing? The waiter responded that I don’t know! The boss was very angry because the waiter responded him in the irresponsible way, and the hotel didn’t offer what they promised with Mr. Dara, so he demanded to see the manager. When the manager came, he said sorry to Dara’s boss, and ordered the waiter to bring the beer from the hotel bar for the party, but the atmosphere in the party was already totally bad
Satisfying experience:
It was an experience of Ms.Sopheap, which she held the conference in the NaGa World last week. NaGa World was responsible for everything for the conference including breakfast and lunch, snack, preparing place for the participants, and other necessary materials for the conference. When the participants arrived there, the employees greeted them, and guided them to the conference room. The conference room was equipped with modern equipments. During the conference, there were three employees who stood by there in the case that the participants need something. During the break, one employee came to Ms. Sopheap, and smiled to her, and then asked whether she satisfied with what they has prepared for the conference or not, and is there anything wrong that she want to change or replace? For example, the sound of the microphone or LCD, is it clear enough? Then she told him that everything is good, so the employee said thanks to her, and told her that if there is anything wrong, just tell me or the three employees, and we will act and respond to your request immediately. Ms. Sopheap as well as the participants felt very satisfied with what NaGa World had prepared for the conference because they provided what they promised in a good standard and employees acted in a friendly and polite way, and very responsively.
Dissatisfying experience:
It was a bad experience of Mr.Dara. Last few months, He was responsible for preparing the party for his company, so he went to the E&R hotel to arrange the party. The hotel also suggested him a special promotion, which they will offer the beverage (beer) for the whole two hours to serve in the party. Mr. Dara though it was a good promotion, so he accepted that special promotion and, put it into the party’s plan. The party began, everyone was eating and drinking. Suddenly, Dara’s boss asked the waiter for more beer, but the waiter told him that the beer ran out of the stock.
Dara’s boss looked at his watch, and he said the party just started an hour ago, so the beer served only for an hour, but according to the hotel manager, he promised to offer the beer for the whole two hours. So, he asked the waiter that what do you mean by the beer ran out of the stock just in one hour? , and what will you do for that such a stupid thing? The waiter responded that I don’t know! The boss was very angry because the waiter responded him in the irresponsible way, and the hotel didn’t offer what they promised with Mr. Dara, so he demanded to see the manager. When the manager came, he said sorry to Dara’s boss, and ordered the waiter to bring the beer from the hotel bar for the party, but the atmosphere in the party was already totally bad
Satisfying experience:
It was an experience of Ms.Sopheap, which she held the conference in the NaGa World last week. NaGa World was responsible for everything for the conference including breakfast and lunch, snack, preparing place for the participants, and other necessary materials for the conference. When the participants arrived there, the employees greeted them, and guided them to the conference room. The conference room was equipped with modern equipments. During the conference, there were three employees who stood by there in the case that the participants need something. During the break, one employee came to Ms. Sopheap, and smiled to her, and then asked whether she satisfied with what they has prepared for the conference or not, and is there anything wrong that she want to change or replace? For example, the sound of the microphone or LCD, is it clear enough? Then she told him that everything is good, so the employee said thanks to her, and told her that if there is anything wrong, just tell me or the three employees, and we will act and respond to your request immediately. Ms. Sopheap as well as the participants felt very satisfied with what NaGa World had prepared for the conference because they provided what they promised in a good standard and employees acted in a friendly and polite way, and very responsively.
Bad and Good Stories
Hello everyone! I am Lina. Here are the stories of two people who are experienced in good and bad services. Please take a look at these.
Good Story
Here is the good story from my friends named Maly.
Company’s Name: International Human Resource Company
I consulted with Consultant Company a month ago. It was approximately 2 P.M in the afternoon. When I first reached the place, I was warmly welcomed by the employees. The receptionist came to ask me to show his attention. They provided me drink and seat in the waiting place with soft sofa and air conditioner. When I was there for a couple minutes, the GM whom I met during the job fair came to greet me. My consultant arrived at 2 P.M as we promised, and then we entered the meeting and had a talk. The result was satisfying. I got useful ideas that related how to write a good CV and how to prepare for the interview process which guide me before I entered the job market. Also, it was a quick service provider; I did spend much time to wait for my consultant.
Bad Story
Here is the bad story from my friend named Chantha.
Company’s Name: Mar Restaurant
I went to have dinner at small restaurant, Mar Restaurant, with my friends last week. It was 7 P.M on Sunday. We waited for 45 minutes after taking order. They served very slowly. When server brought us ordered food, the soup spilled over me, and it was wrong food as well. It was horrible dinner that I have never experienced before. It was a waste of time and money to spend there. I felt totally dissatisfy.
Good Story
Here is the good story from my friends named Maly.
Company’s Name: International Human Resource Company
I consulted with Consultant Company a month ago. It was approximately 2 P.M in the afternoon. When I first reached the place, I was warmly welcomed by the employees. The receptionist came to ask me to show his attention. They provided me drink and seat in the waiting place with soft sofa and air conditioner. When I was there for a couple minutes, the GM whom I met during the job fair came to greet me. My consultant arrived at 2 P.M as we promised, and then we entered the meeting and had a talk. The result was satisfying. I got useful ideas that related how to write a good CV and how to prepare for the interview process which guide me before I entered the job market. Also, it was a quick service provider; I did spend much time to wait for my consultant.
Bad Story
Here is the bad story from my friend named Chantha.
Company’s Name: Mar Restaurant
I went to have dinner at small restaurant, Mar Restaurant, with my friends last week. It was 7 P.M on Sunday. We waited for 45 minutes after taking order. They served very slowly. When server brought us ordered food, the soup spilled over me, and it was wrong food as well. It was horrible dinner that I have never experienced before. It was a waste of time and money to spend there. I felt totally dissatisfy.
Ou Labin
These both satisfaction and disatisfaction experinces were my own experiences.
Here they are:
Satisfaction
It is from my own experience when I went to have dinner with my friends for just a small reception when we finished our exams. Actually, we had a buffet dinner style at Tonle Bassacc Restaurant.
I felt satisfy about the way employees and the servers treated to me as a customer.
Once I entered into the restaurant, the employees greeted with pleasant smile and asked me whether I had reserved or not yet, then they warmly took me to a table.
More noticeably, what satisfied me the most was that there was one server stood near my table. He was sort of helpful, and responded to things promptly. I had my glass of water refilled all the time. Also, he acted quickly to change my plat so that I could place other new food, and he recommended me about thier deliciouse food so that i could taste it.
At last, when I was about to left the restaurant, the employees came and greeted me by a word thanks for coming here and hope to see me again. I went home with a good feeling enjoyed party with my friends as well as satisfaction with the service.
Dissatisfaction
It happened when I went to buy sim cards instead of my sister at one company.
It was a mistake that was made by one assistant sale that caused a delay till the next day to be able to get my purchase.
Relatively, it was a big company, and there was always crowded when there was a chance given to each dealer to buy special numbers.
My sister authorized as a dealer of that company. Once, I came to the company to make a purchase instead of my sister. By the time my I arrived the company at a section whose operation is selling sim cards to dealers, there had not been so crowded, approximately 5 customers there.
First, I asked one girl staff who was at the front desk that how I could write kind of administration form to be able to purchase sim card because I represented my sister, who is a company dealer, to buy sim card in a specific amount. She gave me a pattern of writing so that I could write myself. Then she point out some points for me to write because she said I did not have to copy all. However, before I wrote I had asked her twice to make sure that I copied from right point because what she had pointed looked unreasonable to write at all, anyway I just write the same as she told. After that, I copied same as she said, yet when gave her to be signed, she said roughly why I wrote that point which was not the point she had mentioned. I said I had asked you to make sure what was the starting point of my writing two times, and you pointed the same starting, but without awareness of her mistake she still excused that was my fault not hers. I kind of showed unhappy with her since she did not treat me as a the company’s customer at all.
More disappointedly, when I finished my rewriting with patient, I gave it to her so that I had my writing signed. Yet I waited for about 15 minutes, and when I got and took it to a sale person, he said I had to come again tomorrow because they ran out stock just by my turn.
I went home with a emotional feeling with that girl. It was such a waste of time I had that afternoon, and it was a bad memorable experience I have ever had.
Here they are:
Satisfaction
It is from my own experience when I went to have dinner with my friends for just a small reception when we finished our exams. Actually, we had a buffet dinner style at Tonle Bassacc Restaurant.
I felt satisfy about the way employees and the servers treated to me as a customer.
Once I entered into the restaurant, the employees greeted with pleasant smile and asked me whether I had reserved or not yet, then they warmly took me to a table.
More noticeably, what satisfied me the most was that there was one server stood near my table. He was sort of helpful, and responded to things promptly. I had my glass of water refilled all the time. Also, he acted quickly to change my plat so that I could place other new food, and he recommended me about thier deliciouse food so that i could taste it.
At last, when I was about to left the restaurant, the employees came and greeted me by a word thanks for coming here and hope to see me again. I went home with a good feeling enjoyed party with my friends as well as satisfaction with the service.
Dissatisfaction
It happened when I went to buy sim cards instead of my sister at one company.
It was a mistake that was made by one assistant sale that caused a delay till the next day to be able to get my purchase.
Relatively, it was a big company, and there was always crowded when there was a chance given to each dealer to buy special numbers.
My sister authorized as a dealer of that company. Once, I came to the company to make a purchase instead of my sister. By the time my I arrived the company at a section whose operation is selling sim cards to dealers, there had not been so crowded, approximately 5 customers there.
First, I asked one girl staff who was at the front desk that how I could write kind of administration form to be able to purchase sim card because I represented my sister, who is a company dealer, to buy sim card in a specific amount. She gave me a pattern of writing so that I could write myself. Then she point out some points for me to write because she said I did not have to copy all. However, before I wrote I had asked her twice to make sure that I copied from right point because what she had pointed looked unreasonable to write at all, anyway I just write the same as she told. After that, I copied same as she said, yet when gave her to be signed, she said roughly why I wrote that point which was not the point she had mentioned. I said I had asked you to make sure what was the starting point of my writing two times, and you pointed the same starting, but without awareness of her mistake she still excused that was my fault not hers. I kind of showed unhappy with her since she did not treat me as a the company’s customer at all.
More disappointedly, when I finished my rewriting with patient, I gave it to her so that I had my writing signed. Yet I waited for about 15 minutes, and when I got and took it to a sale person, he said I had to come again tomorrow because they ran out stock just by my turn.
I went home with a emotional feeling with that girl. It was such a waste of time I had that afternoon, and it was a bad memorable experience I have ever had.
Mam Phallythidavann
Good story with service provider
My friend told me about her good experience with service provider. It was on Sunday the 3rd 2009. Maybe around 3 pm, she was sitting in GATA Internet Café. While she was attaching the file ( photos taking in BC class together) which weight only 3MB, she found that she can’t attach file at all after waiting about an hour already. So she decided to complain to the owner of the shop. The owner said that “I will not get you paid for the internet fee”. He also apologized for the service failure and explained why the internet’s speed was so slow. My friend was happy with this compensation and she said that the owner of the shop is very friendly. So she will go to that shop again next time because it was the first failure since she has been there for nearly one year.
Bad story with service provider
It was the terrible experience which made me very upset at that time. It was when I was in high school (2006). My friends and I went to Europe International School to get some information about the new English course. It was our first time that we went there. We parked our bikes outside the school parking lot because we just wanted to know about some information about the new course. So we went to receptionist desk. We saw receptionist was talking on the phone with someone so we waited after she finished her conversation. But she seemed to ignore us. She talked and talked and it lasted maybe fifteen minutes. So we felt a bit angry. Anyway, we asked her that” Excuse me, we want to know about new course schedule and the price also”. She ignored us again pretend to hear nothing. At that time we was absolutely furious, but I tried to ask her again with angry voice. Finally she said ” You want to study new course? It’s full. And it’s that your bikes? You don’t know where to park it? Do you see the parking lot sign? I don’t know what you use your eyes for”. She was so rude. She’s a receptionist why she said those words with the tone like that. One of my friends fought back, but we stopped her because we didn’t want to quarrel with that silly woman. After that day, we won’t ever go there again and we also told other friends about bad experience that we met there, especially that rude female.
My friend told me about her good experience with service provider. It was on Sunday the 3rd 2009. Maybe around 3 pm, she was sitting in GATA Internet Café. While she was attaching the file ( photos taking in BC class together) which weight only 3MB, she found that she can’t attach file at all after waiting about an hour already. So she decided to complain to the owner of the shop. The owner said that “I will not get you paid for the internet fee”. He also apologized for the service failure and explained why the internet’s speed was so slow. My friend was happy with this compensation and she said that the owner of the shop is very friendly. So she will go to that shop again next time because it was the first failure since she has been there for nearly one year.
Bad story with service provider
It was the terrible experience which made me very upset at that time. It was when I was in high school (2006). My friends and I went to Europe International School to get some information about the new English course. It was our first time that we went there. We parked our bikes outside the school parking lot because we just wanted to know about some information about the new course. So we went to receptionist desk. We saw receptionist was talking on the phone with someone so we waited after she finished her conversation. But she seemed to ignore us. She talked and talked and it lasted maybe fifteen minutes. So we felt a bit angry. Anyway, we asked her that” Excuse me, we want to know about new course schedule and the price also”. She ignored us again pretend to hear nothing. At that time we was absolutely furious, but I tried to ask her again with angry voice. Finally she said ” You want to study new course? It’s full. And it’s that your bikes? You don’t know where to park it? Do you see the parking lot sign? I don’t know what you use your eyes for”. She was so rude. She’s a receptionist why she said those words with the tone like that. One of my friends fought back, but we stopped her because we didn’t want to quarrel with that silly woman. After that day, we won’t ever go there again and we also told other friends about bad experience that we met there, especially that rude female.
CHEA LAICHEA
A. My friend’s good story at Andaman Lanta Resort
Tony has stayed at the Andaman Lanta resort on three occasions and each time he has been delighted. The location is fantastic providing that he doesn’t want too much nightlife. The hotel is clean and ideally located right on the beach giving him the option of using either swimming in the sea or the beautiful pool. The restaurant serves great food and has a really romantic waterfront aspect. The waiters are fully greeting him at every time he has been to his hotel. Moreover, they are willing to help when he asks for assistance, and they speak politely and friendly to him. All these things make him satisfy with this hotel, and he would never consider different hotel.
B. My bad story at Phum Mekong Restaurant
I went to Phum Mekong last month, and I encountered horrible service and disinterested staff when I called them out on it. They toke too long to bring my drinks, main dishes, etc. I had to keep asking for what I ordered. I think that they probably need new management for sure, or better training/supervision. The worst thing that I have never forgotten is that they bring me a confused food while I am very hungry. This place was very slow because I had to wait to check for bill; they just depended on the only one cashier. All this reasons, I would never go this restaurant again, and I would not recommend my friend to go there.
Tony has stayed at the Andaman Lanta resort on three occasions and each time he has been delighted. The location is fantastic providing that he doesn’t want too much nightlife. The hotel is clean and ideally located right on the beach giving him the option of using either swimming in the sea or the beautiful pool. The restaurant serves great food and has a really romantic waterfront aspect. The waiters are fully greeting him at every time he has been to his hotel. Moreover, they are willing to help when he asks for assistance, and they speak politely and friendly to him. All these things make him satisfy with this hotel, and he would never consider different hotel.
B. My bad story at Phum Mekong Restaurant
I went to Phum Mekong last month, and I encountered horrible service and disinterested staff when I called them out on it. They toke too long to bring my drinks, main dishes, etc. I had to keep asking for what I ordered. I think that they probably need new management for sure, or better training/supervision. The worst thing that I have never forgotten is that they bring me a confused food while I am very hungry. This place was very slow because I had to wait to check for bill; they just depended on the only one cashier. All this reasons, I would never go this restaurant again, and I would not recommend my friend to go there.
MOM CHANDALIN
Satisfaction:
My friend told me about his good service experience at WTT garage. It was on July 07 2009 that he had his car washed at there. From the moment he arrived at that place, he received a warm welcome from the employees there. First, the guard helped him park his car for the washing. After that another guard approached him and talked to him as if they had known each other before, which made him surprised because he had never been talking to like this at any other place. In the meanwhile, that guard also asked him to wait for his car at the waiting room which is different from other garages that he has been to. That was an air conditioning room and the furniture looks new and clean. What is significant about that room is that it is a see-through room—the wall is made of glass--, from which the customers can have a clear view of their car being wash. Also, there are magazines, brochures, newsletters related to cars, car products and other available services and products at WTT. Talking about car wash, the process is not entirely manual. It has a watering machine while the workers still do the cleaning and drying but with the special products of WTT. And, the workers seemed to clean his car in a very attention way. In order not to make the customer wait long, soon after the car washing finished, the outside guard signaled the inside guard to inform the customer about it and the car key was given to him in nice manner. Then, he went to pay for the service at the cashier’s desk which is also in the room. The service was quick; he was given a receipt and the cashier smiled and said thanks to him. On his way back to his car, the guard also said thanks to him. He was satisfied with the service because the price is reasonable (2.5$), the service is quick and the employees are friendly.
Dissatisfaction:
Have you ever been to the mart at Sokimex gas station next to PUC South Campus? My friend had a terrible experience eating at the cafeteria in that mart. July 17, 2009, he entered that Mart at 10 o’clock in the morning, ordered fried rice with beef and went to wait at the table. The table did not look clean. With few shelves for selling sneak and few tables for customers to sit, the mart is not spacious enough. The seat was inconvenience. It was not because of the chair but the people who were shopping in the mart. They walked and always touched his back since the space was small. And it was very disturbing. 10 minutes later, he did not get his rice yet, and he looked at the receptionist for signaling. The receptionist realized it and just said “wait a second, it is in the progress.” At that time there was only him who was the customer and there were only 3 employees: the cleaner, the receptionist and the cook. It was even more annoying “A second became like 20 minutes” until he got his food. The food was moderate but the price was a bit expensive. When he got his food, the receptionist did not say anything at all. She just placed the food on the table. Also, when he paid for the food, the receptionist simply just took the money; she did not apologize for the late serive or even said thank you to him. He did not say that he would not go to that place again but it would be his last choice.
My friend told me about his good service experience at WTT garage. It was on July 07 2009 that he had his car washed at there. From the moment he arrived at that place, he received a warm welcome from the employees there. First, the guard helped him park his car for the washing. After that another guard approached him and talked to him as if they had known each other before, which made him surprised because he had never been talking to like this at any other place. In the meanwhile, that guard also asked him to wait for his car at the waiting room which is different from other garages that he has been to. That was an air conditioning room and the furniture looks new and clean. What is significant about that room is that it is a see-through room—the wall is made of glass--, from which the customers can have a clear view of their car being wash. Also, there are magazines, brochures, newsletters related to cars, car products and other available services and products at WTT. Talking about car wash, the process is not entirely manual. It has a watering machine while the workers still do the cleaning and drying but with the special products of WTT. And, the workers seemed to clean his car in a very attention way. In order not to make the customer wait long, soon after the car washing finished, the outside guard signaled the inside guard to inform the customer about it and the car key was given to him in nice manner. Then, he went to pay for the service at the cashier’s desk which is also in the room. The service was quick; he was given a receipt and the cashier smiled and said thanks to him. On his way back to his car, the guard also said thanks to him. He was satisfied with the service because the price is reasonable (2.5$), the service is quick and the employees are friendly.
Dissatisfaction:
Have you ever been to the mart at Sokimex gas station next to PUC South Campus? My friend had a terrible experience eating at the cafeteria in that mart. July 17, 2009, he entered that Mart at 10 o’clock in the morning, ordered fried rice with beef and went to wait at the table. The table did not look clean. With few shelves for selling sneak and few tables for customers to sit, the mart is not spacious enough. The seat was inconvenience. It was not because of the chair but the people who were shopping in the mart. They walked and always touched his back since the space was small. And it was very disturbing. 10 minutes later, he did not get his rice yet, and he looked at the receptionist for signaling. The receptionist realized it and just said “wait a second, it is in the progress.” At that time there was only him who was the customer and there were only 3 employees: the cleaner, the receptionist and the cook. It was even more annoying “A second became like 20 minutes” until he got his food. The food was moderate but the price was a bit expensive. When he got his food, the receptionist did not say anything at all. She just placed the food on the table. Also, when he paid for the food, the receptionist simply just took the money; she did not apologize for the late serive or even said thank you to him. He did not say that he would not go to that place again but it would be his last choice.
Bun chanboraksmey
Satisfaction
I don't want to mention the place's name. sorry
It happened when my friends and I went to one bubble tea shop last year. After we left school in the evening, we went there to have some refreshment, so we chose that place because it famous for its bubble tea, and good environment. That’s why; we decided to try some drink at that place. After we parked our vehicle in front of the shop already, we entered that place. When we were inside, we were left to find the seat by ourselves. We sat nearby the doorway, and then there was one waiter came across, but she didn’t ask what would we like to drink or did we order yet? She just walked by, and left our table without asking any words. We were left to wait and sat at the table few minutes, and we were stuck by that kind of service, so that we left this shop without getting any drinks, and we decided not to enter this shop again.
Dissatisfaction
The place is a cake shop located near my house, and its name is tiang eve kong cake shop.
I always go to that shop whenever I want to buy cake because it is the place that is not only having the good taste cakes, but also good service. The owner of this shop and the employees are really friendly, care, and kind about customers. I know this place since my childhood birthday, I went to that place because it located near my house, so I just tried to buy it whether it taste good or not. It was taste good indeed. Since then I became regular customer. The owner also kind, he always discount for me because I buy his cake regularly, and always give this and that for extra to my cake, or ask taste this and that for the new arrival products. Sometime I buy the cake at that place even it is not my birthday yet, and I recommend this cake shop to all my friends, and relatives. As a result, they really like eating cake at this place too.
I don't want to mention the place's name. sorry
It happened when my friends and I went to one bubble tea shop last year. After we left school in the evening, we went there to have some refreshment, so we chose that place because it famous for its bubble tea, and good environment. That’s why; we decided to try some drink at that place. After we parked our vehicle in front of the shop already, we entered that place. When we were inside, we were left to find the seat by ourselves. We sat nearby the doorway, and then there was one waiter came across, but she didn’t ask what would we like to drink or did we order yet? She just walked by, and left our table without asking any words. We were left to wait and sat at the table few minutes, and we were stuck by that kind of service, so that we left this shop without getting any drinks, and we decided not to enter this shop again.
Dissatisfaction
The place is a cake shop located near my house, and its name is tiang eve kong cake shop.
I always go to that shop whenever I want to buy cake because it is the place that is not only having the good taste cakes, but also good service. The owner of this shop and the employees are really friendly, care, and kind about customers. I know this place since my childhood birthday, I went to that place because it located near my house, so I just tried to buy it whether it taste good or not. It was taste good indeed. Since then I became regular customer. The owner also kind, he always discount for me because I buy his cake regularly, and always give this and that for extra to my cake, or ask taste this and that for the new arrival products. Sometime I buy the cake at that place even it is not my birthday yet, and I recommend this cake shop to all my friends, and relatives. As a result, they really like eating cake at this place too.
TIN Mola
Good Experience
The incident happened a in a hot afternoon. It was the day that is near Khmer New Year Festival, during which the ticket price always rises. I went to a ticket seller to ask her to change my ticket date for the second time from April 8th to 11th since I still didn’t have my work done before the date (I had changed the ticket once from 6th to 8th already,). She was not the employee who sold and changed the ticket for me at first. After explaining my reason for changing the ticket for the second time, the new employee agreed to change for me and told me that that was the last time I could change my ticket. I was very happy at first but then I got very angry as I knew that I had been cheated by the first employee who sold and changed the ticket for me at the first time.
When I took my ticket to change for the first time the first employee asked me to pay extra money “5000 Riel” for the change as, according to her, 8th was the day the company started increasing the price of the ticket (There was no charge for changing the ticket), so I paid. However, when I went to change the ticket for the second time, the new employee asked me to pay more “5000 Riel” again, and she told me that the company started rising the ticket price since 10th. I was perplexed and told her that I had paid the extra money to the first employee, who at that time wasn’t there, already. She was perplexed too and asked another ticket-selling employee for confirmation of the date the company increased the price –it was 10th.
I refused to pay and that employee called her manager who then took the ticket from me to verify with the book recording customer seats and asked me some questions so that she could recognize which employee had token the money from me. After a while, the manager explain to me that the first employee took my extra money and didn’t record the amount of extra money I paid in the book and the company didn’t know that, so if I wanted to change the ticket I have to pay more money.
The time spent on talking and verifying took very long and they kept me standing outside with full heat of summer. I was very frustrated. I didn’t mind much for having to pay extra 5000 riel for the second time, I was angry to know that I was cheated and kept waiting outside miserably without receiving any empathy from the company. I would have been much happier if they just invited me to wait at an appropriate place.
Bad Experience
At the same company, but long before the previous unsatisfying interaction, I experience a very satisfying interaction with the company. It was in the midi and normal business day. I took my sister to the bus station at Phnom Penh to go to Kompong Cham. We were late and the bus left without us. We were very hopeless at that time but I tried talking to a ticket seller to see if there was any chance I could change a new ticket or to buy another one with discount. She said she could not help and I had to buy a new one with full price if I wanted to go. I didn’t believe her fully as I once had heard that the company had some policies to deal with late customer. Then I went to ask another man who seemed to have higher position than her in case there was better and more satisfying solution for me. He then told me that I couldn’t avoid buying another ticket with full price, but I could have a free ticket I used his company service from Kompong Cham to Phnom Penh. My sister and I were very happy.
I went to the previous employee to buy a new ticket and told her what the man told me. At first she didn’t believe me then I went to ask that man to confirm her. After the confirmation, she sold the new ticket to me and advised me not to be late again. I was happy with the solution of the company and the look of assuring face of the man to me.
The incident happened a in a hot afternoon. It was the day that is near Khmer New Year Festival, during which the ticket price always rises. I went to a ticket seller to ask her to change my ticket date for the second time from April 8th to 11th since I still didn’t have my work done before the date (I had changed the ticket once from 6th to 8th already,). She was not the employee who sold and changed the ticket for me at first. After explaining my reason for changing the ticket for the second time, the new employee agreed to change for me and told me that that was the last time I could change my ticket. I was very happy at first but then I got very angry as I knew that I had been cheated by the first employee who sold and changed the ticket for me at the first time.
When I took my ticket to change for the first time the first employee asked me to pay extra money “5000 Riel” for the change as, according to her, 8th was the day the company started increasing the price of the ticket (There was no charge for changing the ticket), so I paid. However, when I went to change the ticket for the second time, the new employee asked me to pay more “5000 Riel” again, and she told me that the company started rising the ticket price since 10th. I was perplexed and told her that I had paid the extra money to the first employee, who at that time wasn’t there, already. She was perplexed too and asked another ticket-selling employee for confirmation of the date the company increased the price –it was 10th.
I refused to pay and that employee called her manager who then took the ticket from me to verify with the book recording customer seats and asked me some questions so that she could recognize which employee had token the money from me. After a while, the manager explain to me that the first employee took my extra money and didn’t record the amount of extra money I paid in the book and the company didn’t know that, so if I wanted to change the ticket I have to pay more money.
The time spent on talking and verifying took very long and they kept me standing outside with full heat of summer. I was very frustrated. I didn’t mind much for having to pay extra 5000 riel for the second time, I was angry to know that I was cheated and kept waiting outside miserably without receiving any empathy from the company. I would have been much happier if they just invited me to wait at an appropriate place.
Bad Experience
At the same company, but long before the previous unsatisfying interaction, I experience a very satisfying interaction with the company. It was in the midi and normal business day. I took my sister to the bus station at Phnom Penh to go to Kompong Cham. We were late and the bus left without us. We were very hopeless at that time but I tried talking to a ticket seller to see if there was any chance I could change a new ticket or to buy another one with discount. She said she could not help and I had to buy a new one with full price if I wanted to go. I didn’t believe her fully as I once had heard that the company had some policies to deal with late customer. Then I went to ask another man who seemed to have higher position than her in case there was better and more satisfying solution for me. He then told me that I couldn’t avoid buying another ticket with full price, but I could have a free ticket I used his company service from Kompong Cham to Phnom Penh. My sister and I were very happy.
I went to the previous employee to buy a new ticket and told her what the man told me. At first she didn’t believe me then I went to ask that man to confirm her. After the confirmation, she sold the new ticket to me and advised me not to be late again. I was happy with the solution of the company and the look of assuring face of the man to me.
Vanny Davyneth
Satisfying:
The story happened to my sister last three years when she first graduated from High School. She was a completely fresh graduate who did not know anything about the university. I also gave her some advices. She decided to study the field of Information Technology. We started to scan several potential universities in Phnom Penh in order to figure out more information. During the scanning process, we went to SITEC University and met with a receptionist there who were friendly, with smile, with gentle voice, neat and professional uniform, and provided clear information; however, I did not totally believe in her since I had never studied or had any friends studying there. The receptionist first gave each of us a brochure. After the scanning process, we finally chose SITEC that we thought the best. I judge the university for my sister based upon the prestige of the university and information provided by the receptionist such as qualification of professors, number of students in class, the study material they were going to provide students, the internet, and the new equipments they placed in the university and so on. That information sounded more likely to be true. Until my sister started her first day at the university, everything was in doubt. My sister’s first day told her that everything the receptionist said was true. She said there would be only twenty-five students per class, and it was. She said students would be provided with access to non-interrupted internet service; the internet speed was really fast and no disruption at all. Professors at least completed Master Degree abroad and had five years experience in the related subject. They really know what they were doing and could answer almost all the questions students ask. Also, he equipments were really new. Moreover, my sister has studied there for three years and the tuition was in accordance with the brochure the receptionist gave us last three years. Almost everything said by the receptionist was true and the result was a satisfaction. The guarantee finally put into practice. All in all, the mentioned receptionist is a really good employee to be hired.
Dissatisfying:
"May I not mention the name of the place?"
With my family, I always go watch movie in cinema Z located in Phnom Penh whenever we have free time together. Last month, we went to the cinema. My dad carried four special tickets to a female staff there when suddenly she refused to offer us the seats. She said we were late and the movie was playing. Yet, we were only five minutes late. Normally, the first thirty minutes or an hour is the commercial show. My dad was unhappy with the receptionist. He immediately called the owner of the cinema. The owner came in 10 minutes. He asked the staff why she refused. She told us that we were late and we could not be entered. Yet, when the owner interrogated her, she finally revealed the truth. The seats were confusingly offered to other persons because, she said, the seat numbers were similar. The owner kept talking and blaming the staff for about thirty minutes leaving us outside the cinema did not know what was going on. We were so bored, angry, and disgruntled. Finally, my dad decided not to wait anymore. We canceled the movie plan; instead, we went to a CD shop nearby to buy some DVDs. Meanwhile, the owner of the cinema called my dad. The owner said he had already arranged the seats for us. My dad looked at his watch. It was forty-five minutes after the movie had been played! My dad said “No, thanks,” to the owner. The owner and my dad were good friends. Probably because they had good relationship, the owner did not care we were waiting. From that moment on, my family and I never go to that cinema again.
All in all, the mistake came first from a front-line employee, but the owner of the cinema did not even know how to deal with the situation. It is a complete dissatisfaction!
The story happened to my sister last three years when she first graduated from High School. She was a completely fresh graduate who did not know anything about the university. I also gave her some advices. She decided to study the field of Information Technology. We started to scan several potential universities in Phnom Penh in order to figure out more information. During the scanning process, we went to SITEC University and met with a receptionist there who were friendly, with smile, with gentle voice, neat and professional uniform, and provided clear information; however, I did not totally believe in her since I had never studied or had any friends studying there. The receptionist first gave each of us a brochure. After the scanning process, we finally chose SITEC that we thought the best. I judge the university for my sister based upon the prestige of the university and information provided by the receptionist such as qualification of professors, number of students in class, the study material they were going to provide students, the internet, and the new equipments they placed in the university and so on. That information sounded more likely to be true. Until my sister started her first day at the university, everything was in doubt. My sister’s first day told her that everything the receptionist said was true. She said there would be only twenty-five students per class, and it was. She said students would be provided with access to non-interrupted internet service; the internet speed was really fast and no disruption at all. Professors at least completed Master Degree abroad and had five years experience in the related subject. They really know what they were doing and could answer almost all the questions students ask. Also, he equipments were really new. Moreover, my sister has studied there for three years and the tuition was in accordance with the brochure the receptionist gave us last three years. Almost everything said by the receptionist was true and the result was a satisfaction. The guarantee finally put into practice. All in all, the mentioned receptionist is a really good employee to be hired.
Dissatisfying:
"May I not mention the name of the place?"
With my family, I always go watch movie in cinema Z located in Phnom Penh whenever we have free time together. Last month, we went to the cinema. My dad carried four special tickets to a female staff there when suddenly she refused to offer us the seats. She said we were late and the movie was playing. Yet, we were only five minutes late. Normally, the first thirty minutes or an hour is the commercial show. My dad was unhappy with the receptionist. He immediately called the owner of the cinema. The owner came in 10 minutes. He asked the staff why she refused. She told us that we were late and we could not be entered. Yet, when the owner interrogated her, she finally revealed the truth. The seats were confusingly offered to other persons because, she said, the seat numbers were similar. The owner kept talking and blaming the staff for about thirty minutes leaving us outside the cinema did not know what was going on. We were so bored, angry, and disgruntled. Finally, my dad decided not to wait anymore. We canceled the movie plan; instead, we went to a CD shop nearby to buy some DVDs. Meanwhile, the owner of the cinema called my dad. The owner said he had already arranged the seats for us. My dad looked at his watch. It was forty-five minutes after the movie had been played! My dad said “No, thanks,” to the owner. The owner and my dad were good friends. Probably because they had good relationship, the owner did not care we were waiting. From that moment on, my family and I never go to that cinema again.
All in all, the mistake came first from a front-line employee, but the owner of the cinema did not even know how to deal with the situation. It is a complete dissatisfaction!
Satisfying and Dissatisfying Service, posted by Ratanak :-)
Satisfying
It was a time when I stayed in Meya Hotel which is the five star hotel in Malaysia. As I arrived the hotel, the doorman came to open door of my car. Then he collected all of my luggage in the car to the reception counter. After I checked in and got my room number, all of my luggage was taken to my room ready as I arrived the room my luggage was arranged tidily in the room. The room in this hotel looked very nice with the modern decoration, the room was big and all stuffs in the room were used in white color that showed it cleanness. My room was tidied up every time that I left. Moreover, all staffs here were very polite, gentle and helpful. For example, all time that I got in or out hotel, they greeted me nicely. Also, when I asked for the WIFI password to log on the internet in my room at business center, the staff just told me to wait for few minutes in my room and they sent the password directly to my room by their staff. Every afternoon the hotel provided refreshment to guests such as coffee, snack or fruit. Providing with good service, I feel very comfortable and relaxed in this hotel. At last I can say that I will come to this hotel again next time.
Dissatisfying
Last month I went to one Suki Restaurant with my parents. As I entered the restaurant, the waiters greeted me unpleasantly that they did not really want to welcome the customer. This restaurant was so crowded and I cannot find the place to sit, so I asked to one waiter to find for me. At that time, she just said, “Just wait here, don’t go anywhere”. I wonder she suggested me to wait or ordered me to wait here. After 10 minutes standing and waiting outside, I asked another waiter to find a place for me again but they seemed to ignore me as the customer. After 25 minutes waiting, I did not get any responses, and they did not use the nice word with me to wait. I was so annoyed and I decided to leave that restaurant. With this kind of service, customers will never ever come to buy your service again.
It was a time when I stayed in Meya Hotel which is the five star hotel in Malaysia. As I arrived the hotel, the doorman came to open door of my car. Then he collected all of my luggage in the car to the reception counter. After I checked in and got my room number, all of my luggage was taken to my room ready as I arrived the room my luggage was arranged tidily in the room. The room in this hotel looked very nice with the modern decoration, the room was big and all stuffs in the room were used in white color that showed it cleanness. My room was tidied up every time that I left. Moreover, all staffs here were very polite, gentle and helpful. For example, all time that I got in or out hotel, they greeted me nicely. Also, when I asked for the WIFI password to log on the internet in my room at business center, the staff just told me to wait for few minutes in my room and they sent the password directly to my room by their staff. Every afternoon the hotel provided refreshment to guests such as coffee, snack or fruit. Providing with good service, I feel very comfortable and relaxed in this hotel. At last I can say that I will come to this hotel again next time.
Dissatisfying
Last month I went to one Suki Restaurant with my parents. As I entered the restaurant, the waiters greeted me unpleasantly that they did not really want to welcome the customer. This restaurant was so crowded and I cannot find the place to sit, so I asked to one waiter to find for me. At that time, she just said, “Just wait here, don’t go anywhere”. I wonder she suggested me to wait or ordered me to wait here. After 10 minutes standing and waiting outside, I asked another waiter to find a place for me again but they seemed to ignore me as the customer. After 25 minutes waiting, I did not get any responses, and they did not use the nice word with me to wait. I was so annoyed and I decided to leave that restaurant. With this kind of service, customers will never ever come to buy your service again.
Satisfaction & Dissatisfaction
This is a story about satisfaction and dissatisfaction:
On Sunday last week, I had a date with my high school friends for eating something at Sorya Supermarket upstairs.
The staff inside escalator asked me what floor I wanted to go then pushed the number of floor.
I was really satisfied with such interaction because doing so is really convenient for those who don’t know well about the way of using escalator. Moreover, it makes people understand a little bit about the use of escalator.
However, before eating, I had to convert my money into coupon, or I could not buy fried rice or soup, which makes me feel a little bit dissatisfied. Especially on weekend, there are many people visiting Sorya supermarket; therefore, I had to wait for to get coupon. Thus, it really annoyed me a little bit. Nevertheless, the staff exchanging coupon are friendly all the time to all customer.
Rath.
On Sunday last week, I had a date with my high school friends for eating something at Sorya Supermarket upstairs.
The staff inside escalator asked me what floor I wanted to go then pushed the number of floor.
I was really satisfied with such interaction because doing so is really convenient for those who don’t know well about the way of using escalator. Moreover, it makes people understand a little bit about the use of escalator.
However, before eating, I had to convert my money into coupon, or I could not buy fried rice or soup, which makes me feel a little bit dissatisfied. Especially on weekend, there are many people visiting Sorya supermarket; therefore, I had to wait for to get coupon. Thus, it really annoyed me a little bit. Nevertheless, the staff exchanging coupon are friendly all the time to all customer.
Rath.
Posted by Lalin
Good Experience
I would like to share about bad experience of my friend who used Monorum Car Wash. It happened last month during May 2009. Generally, customers have to pay USD 2.25 per one time washing for a sedan, and USD 3 per one time washing for SUV, but in order to get price, new or first time customers have to pay USD 2.75 for one sedan, and USD 3.50 for one SUV because they charge extra for tiny Monorum logo stamp which is stuck on the right or left of the wringshield.
Lina drove her white old Camry series 1991 ( her dad bought this car since 1991, and he have driven it for 18 years, so we can consider it as old and quite out of date car) to Monorum Car Wash where is ranked as the high class car washing in term of the price they charge. She arrived there around 3:30 PM, and then there was one employee come to bring her car key. 10 minutes later, the same employee came to her and said rudely that one of her tire had problem, please change there, and then she replied that no thanks, she would change after washing. That employee showed unhappy mode and responded her that he was not responsible if Lina had problem when she drove her car after washing. Immediately, Lina answered that no worry her uncle’s garage was near there, she drove 5 minute only. She did need that employee’s responsible.
After finishing washing, she paid USD 2.75 for extra logo because she was the first customer. When she arrived her uncle’s garage, she realized that there was no Mororum logo on her wingshield car. Suddenly, she was extremely angry because she was looked because due to driving old car. Most importantly, her uncle said that there was no problem with the tired like that employee said. She said USD 0.5 for extra logo was not that much, but she got hurt, and was discriminated because she saw black Camry series 2007 which was parked next her car during washing was stuck the logo, and the owner also paid the same price as her. She thought because her car was old, that is why they did stick the logo base on her observation, there were only brand new cars that were stuck Monorum logo, but why they charge her the same price as brand new car? This was called cheating. Since that day, she really hates that place, and she has sworn not to go to that place again no matter what happen.
Good Experience
I have good experience with Mercy house restaurant. I think I am one of many other royalty employees there because I go at least 3 or 4 times per week.
I have remembered my second times when I ate there. It happened 3 years ago (2006). It is quite wired restaurant because customers have to serve themselves by seeing the menu and writing down the code number of the food on order sheet that are put on every table, and take this order sheet to cashier by themselves as well. Because in the menu, they put the code number of two food that have similar names next to each other (Tippy yakki of needle, and Tippy yakki of rice), that is why I put wrong code number of food. Actually, I wanted Tippy yakki of noodle, but I confused to put Tippy yakki of rice. It is yummy for Tippy yakki of noodle, but it is disgusting for Tippy yakki of rice.
I was shock, when the waitress brought the food to me, but it was my fault. I can not complain. Therefore, I left Tippy yakki of rice on the other side of my table because I could not eat it, and started to reorder. The manager knew this situation by the waitress who brought food to me; he came to me at the cashier counter while I was giving new order sheet to cashier, and I got free of charge for this new order after I explained him why I ordered wrongly, and he also said sorry for his inconvenient menu. I was really happy after getting this recovery strategy. This restaurant still offered me a very great compensation even it was not its fault, but it was mine who confused the order by myself. What interesting was that when I went there for the third time, I saw they redesign the menu to be more convenience. From that now on I have never confused between Tippy yakki of needle, and Tippy yakki of rice any more.
I would like to share about bad experience of my friend who used Monorum Car Wash. It happened last month during May 2009. Generally, customers have to pay USD 2.25 per one time washing for a sedan, and USD 3 per one time washing for SUV, but in order to get price, new or first time customers have to pay USD 2.75 for one sedan, and USD 3.50 for one SUV because they charge extra for tiny Monorum logo stamp which is stuck on the right or left of the wringshield.
Lina drove her white old Camry series 1991 ( her dad bought this car since 1991, and he have driven it for 18 years, so we can consider it as old and quite out of date car) to Monorum Car Wash where is ranked as the high class car washing in term of the price they charge. She arrived there around 3:30 PM, and then there was one employee come to bring her car key. 10 minutes later, the same employee came to her and said rudely that one of her tire had problem, please change there, and then she replied that no thanks, she would change after washing. That employee showed unhappy mode and responded her that he was not responsible if Lina had problem when she drove her car after washing. Immediately, Lina answered that no worry her uncle’s garage was near there, she drove 5 minute only. She did need that employee’s responsible.
After finishing washing, she paid USD 2.75 for extra logo because she was the first customer. When she arrived her uncle’s garage, she realized that there was no Mororum logo on her wingshield car. Suddenly, she was extremely angry because she was looked because due to driving old car. Most importantly, her uncle said that there was no problem with the tired like that employee said. She said USD 0.5 for extra logo was not that much, but she got hurt, and was discriminated because she saw black Camry series 2007 which was parked next her car during washing was stuck the logo, and the owner also paid the same price as her. She thought because her car was old, that is why they did stick the logo base on her observation, there were only brand new cars that were stuck Monorum logo, but why they charge her the same price as brand new car? This was called cheating. Since that day, she really hates that place, and she has sworn not to go to that place again no matter what happen.
Good Experience
I have good experience with Mercy house restaurant. I think I am one of many other royalty employees there because I go at least 3 or 4 times per week.
I have remembered my second times when I ate there. It happened 3 years ago (2006). It is quite wired restaurant because customers have to serve themselves by seeing the menu and writing down the code number of the food on order sheet that are put on every table, and take this order sheet to cashier by themselves as well. Because in the menu, they put the code number of two food that have similar names next to each other (Tippy yakki of needle, and Tippy yakki of rice), that is why I put wrong code number of food. Actually, I wanted Tippy yakki of noodle, but I confused to put Tippy yakki of rice. It is yummy for Tippy yakki of noodle, but it is disgusting for Tippy yakki of rice.
I was shock, when the waitress brought the food to me, but it was my fault. I can not complain. Therefore, I left Tippy yakki of rice on the other side of my table because I could not eat it, and started to reorder. The manager knew this situation by the waitress who brought food to me; he came to me at the cashier counter while I was giving new order sheet to cashier, and I got free of charge for this new order after I explained him why I ordered wrongly, and he also said sorry for his inconvenient menu. I was really happy after getting this recovery strategy. This restaurant still offered me a very great compensation even it was not its fault, but it was mine who confused the order by myself. What interesting was that when I went there for the third time, I saw they redesign the menu to be more convenience. From that now on I have never confused between Tippy yakki of needle, and Tippy yakki of rice any more.
PICH Likong
Here are the good and bad stories that are experienced by my cousin, Rathy, and I.
Good Story
It was after 3 o’clock in the afternoon when I went to T&C with my good friends to have a drink and snack. As I remember, that day was on 7th July, 2009, the day that I could completely relax after finishing my final exam. Arriving the shop which had a temperature in the 25 degree Celsius, I saw two staffs standing next to the door and saying hello to me. I felt so good to sit in the comfortable and large sofa. Then, a staff came to us and said “Hello! What do you like to order? This is the menu of snack and drink.” After ordering the food, I brought out my laptop. The staff there gave me a small piece of paper with password connection that I could access to the Internet. She had great empathy that could fulfill my need although I hadn’t started to ask for. While waiting for what we had ordered, she provided us with a cup of tea. She did speak in the pleasant voice to ask us to wait. Her hands and uniform looked clean, which showed good standard of hygiene while customers as I couldn’t see the kitchen. In short, I could say I did like the servicescape there. And I had a personally satisfying interaction with the staffs as well.
Bad Story
It was Rathy, my cousin, who experience the engine cleaning service at Monorom car care. She was told by an employee there last time that the car engine was so dirty and covered by oil, so it was easy to be burnt. She decided to get the service on 10th July, 2009. Arriving the place at 3 o’clock in the afternoon, she clarified the waiting time with an employee because she had to go to the school at 5 o’clock. Also, she asked about quality and price of the service.
“We will provide you the special cleaning, and the price is 20 US dollars,” the employee answered, “it spends one hour and a half to finish the cleaning.”
“Is it too high for the price?” Rathy said.
“Oh! No, it isn’t. It is the reasonable price,” the employee replied, “after cleaning, the engine will look as the new one. It is clean and bright.”
Rathy gave the car key to him and went to the café. A cleaning staff got the cleanser and equipment, and then he started to work. Rathy was reading the magazine while waiting. When it was time, she went near to the car. She was disappointed to see the rusted engine. Then she said,
“Are you finished? I am in the hurry.”
The cleaning staff answered, “It is nearly done. Please wait for a little while.”
She continued to question, “The engine is still covered with rust. Will you do anything else to remove this?”
“We do our best already,” the cleaning staff said, “if you want to remove this, you need to charge more.”
Rathy was so angry to hear this. It seemed like the service performance fell below her expectation. The service provider couldn’t do as what he promised in term of time and cleaning result. Moreover, the cleaning staff showed bad mood when she complaint. And there was only one staff that did the work. Thus, it spent a lot of time that he couldn’t complete the work in one hour and a half.
Good Story
It was after 3 o’clock in the afternoon when I went to T&C with my good friends to have a drink and snack. As I remember, that day was on 7th July, 2009, the day that I could completely relax after finishing my final exam. Arriving the shop which had a temperature in the 25 degree Celsius, I saw two staffs standing next to the door and saying hello to me. I felt so good to sit in the comfortable and large sofa. Then, a staff came to us and said “Hello! What do you like to order? This is the menu of snack and drink.” After ordering the food, I brought out my laptop. The staff there gave me a small piece of paper with password connection that I could access to the Internet. She had great empathy that could fulfill my need although I hadn’t started to ask for. While waiting for what we had ordered, she provided us with a cup of tea. She did speak in the pleasant voice to ask us to wait. Her hands and uniform looked clean, which showed good standard of hygiene while customers as I couldn’t see the kitchen. In short, I could say I did like the servicescape there. And I had a personally satisfying interaction with the staffs as well.
Bad Story
It was Rathy, my cousin, who experience the engine cleaning service at Monorom car care. She was told by an employee there last time that the car engine was so dirty and covered by oil, so it was easy to be burnt. She decided to get the service on 10th July, 2009. Arriving the place at 3 o’clock in the afternoon, she clarified the waiting time with an employee because she had to go to the school at 5 o’clock. Also, she asked about quality and price of the service.
“We will provide you the special cleaning, and the price is 20 US dollars,” the employee answered, “it spends one hour and a half to finish the cleaning.”
“Is it too high for the price?” Rathy said.
“Oh! No, it isn’t. It is the reasonable price,” the employee replied, “after cleaning, the engine will look as the new one. It is clean and bright.”
Rathy gave the car key to him and went to the café. A cleaning staff got the cleanser and equipment, and then he started to work. Rathy was reading the magazine while waiting. When it was time, she went near to the car. She was disappointed to see the rusted engine. Then she said,
“Are you finished? I am in the hurry.”
The cleaning staff answered, “It is nearly done. Please wait for a little while.”
She continued to question, “The engine is still covered with rust. Will you do anything else to remove this?”
“We do our best already,” the cleaning staff said, “if you want to remove this, you need to charge more.”
Rathy was so angry to hear this. It seemed like the service performance fell below her expectation. The service provider couldn’t do as what he promised in term of time and cleaning result. Moreover, the cleaning staff showed bad mood when she complaint. And there was only one staff that did the work. Thus, it spent a lot of time that he couldn’t complete the work in one hour and a half.
Chea Panhrothiya
Good story
I had good experience at Bai Tong restaurant. I went there about 3 months ago with my brother and sister to have lunch. It was a small restaurant with good servicescape, and employees were friendly. when we entered the restaurant, they welcomed us and asked us to order the food. Then they found available seat for us. There was one employees who standed nearby us in case we needed something. They had friendly face and smiled when talking with us. In the restaurant, we could access free wireless. When we asked them about password, she told us politely. As we finshed our lunch, she asked us whether we needed anything more. When we left, they opened the door for us and thanked us for coming to the restaurant. I like that restaurant.
Bad story
I felt dissatisfied with security guards at Sydney supermarket. It happended about two months ago. I went there, and I tried to find available space to park my car. I was looking for security guard to help me, but no one came near me. Then I drived near them and asked one security guard whether there was any available space. They said the parking lot in front of supermarket was full and told me to park beside the market, so I drived there, but I didn't see any available space. I stopped the car and waited for security guard to help me, but no one came. The one that told me was just standing and talking to another security guard near him. Usually one security guard came to help with parking and gave ticket to customer, but at that time, they just ignored me. I felt very angry and left the supermarket and went to another supermarket.
Good story
I had good experience at Bai Tong restaurant. I went there about 3 months ago with my brother and sister to have lunch. It was a small restaurant with good servicescape, and employees were friendly. when we entered the restaurant, they welcomed us and asked us to order the food. Then they found available seat for us. There was one employees who standed nearby us in case we needed something. They had friendly face and smiled when talking with us. In the restaurant, we could access free wireless. When we asked them about password, she told us politely. As we finshed our lunch, she asked us whether we needed anything more. When we left, they opened the door for us and thanked us for coming to the restaurant. I like that restaurant.
Bad story
I felt dissatisfied with security guards at Sydney supermarket. It happended about two months ago. I went there, and I tried to find available space to park my car. I was looking for security guard to help me, but no one came near me. Then I drived near them and asked one security guard whether there was any available space. They said the parking lot in front of supermarket was full and told me to park beside the market, so I drived there, but I didn't see any available space. I stopped the car and waited for security guard to help me, but no one came. The one that told me was just standing and talking to another security guard near him. Usually one security guard came to help with parking and gave ticket to customer, but at that time, they just ignored me. I felt very angry and left the supermarket and went to another supermarket.
Rida
A. Satisfying
It is when I was in Sheraton Miyako Hotel in Japan; I wanted to make a phone call back home. I came down from my hotel room to the phone box down stair (as I want to make phone call.) so I went right strait to the phone box but I didn’t know how to make oversea call. So, I called an employee there and said "excuse me, how can I call to Cambodia?" and then he told me to follow the instruction written on the phone box. He still stood near me (in case, I need more help). I did follow the instruction, but the phone seemed not to work. Then, he came to help make a phone call for me many times (still, it didn’t work). After that, I say that fine, I'll use my friend hand phone to call back home. But he insisted helping me. So he called to other 2 employees who know how to make an international call. Eventually, I can call home from Japan. The employee there tried his best to make sure that I can call home. The employee's behavior was VERY polite, gentle and helpful. I feel so comfortable and that they care a lot about me. I like it ;-)
B. Dissatisfying
Last week Mr. Koung with his other friends went to Master Suki soup at Sovanna for dinner. Arrived at the restaurant, he just walked into the restaurant with no one come to greet or serve him. He went to sit at a table and waiting for waiter or waitress to come serve him. He wanted to order food but no one came to him. After that, he called a waiter to order food. The water just told Mr. Koung to wait and then she was just disappear. After sometime, he looked around for other waiters, but those waiters just ignore him (it's not that they didn’t see him, but they were busy serving other table). So he wanted to leave the restaurant and go to other restaurant. He had to wait long time in order to order food and waiting for the food. He felt so annoying and he didn’t feel he's welcome at all. Waiters just ignore him, no caring. He won't go to the restaurant again, he sweared.
Posted by Kim Seang
Here are my good and bad service experience that I had encountered.
It was a late evening on a weekend when my family and relatives went to MK Soup near Paragon Supermarket. My mom ordered the food - the soup, some other meal and drinks. Of course, the drinks were quickly served after the order and we had to wait a litte longer for the soup to be ready - but it's fine. What was the problem was that those other meals that had been ordered never came out. When my mom asked the server, they said "They were cooking. It will be ready soon." Yet that soon never came. At the end, we could have only the soup and drinks. My mom was very angry and she decided not to go that place again.
This is a good story which I experienced on the very first day I went to study at Royal University of Phnom Penh. Having finished the first session, I started to know a few friends. Then, during the break, we went to have some food and drinks at one of the canteens in the campus. The canteen was not really different from the other canteens there. However, what surprised me the most was the friendliness of the servers and the owners. While we were waiting for the food and drink, the servers always came to apologize us for being late. In fact, I would say it was not late that they need to say sorry. They even kept saying sorry when we were paying money, and they also explained the reason why they were late - it's was the first day of a new course so there were many students. I felt very satisfied with their behaviors. For this reason, we always went to have our drinks and food at that canteens for a whole four-year course.
It was a late evening on a weekend when my family and relatives went to MK Soup near Paragon Supermarket. My mom ordered the food - the soup, some other meal and drinks. Of course, the drinks were quickly served after the order and we had to wait a litte longer for the soup to be ready - but it's fine. What was the problem was that those other meals that had been ordered never came out. When my mom asked the server, they said "They were cooking. It will be ready soon." Yet that soon never came. At the end, we could have only the soup and drinks. My mom was very angry and she decided not to go that place again.
This is a good story which I experienced on the very first day I went to study at Royal University of Phnom Penh. Having finished the first session, I started to know a few friends. Then, during the break, we went to have some food and drinks at one of the canteens in the campus. The canteen was not really different from the other canteens there. However, what surprised me the most was the friendliness of the servers and the owners. While we were waiting for the food and drink, the servers always came to apologize us for being late. In fact, I would say it was not late that they need to say sorry. They even kept saying sorry when we were paying money, and they also explained the reason why they were late - it's was the first day of a new course so there were many students. I felt very satisfied with their behaviors. For this reason, we always went to have our drinks and food at that canteens for a whole four-year course.
Sok Solinda
Good Experience:
Pagngna, a deputy marketing manager at CAMKOFINE, is planning to make 100,000 clothes price tag for exported to Korea. He felt very concern about this task because this time his boss give him only a week to get the task done, and he know that he couldn’t complete it with his current supplier. So, he desired to call YCMK, printing house, to make an order as his friend had introduce it him in term of their quick service and good quality.
After calling an hour, YCMK send one marketing man as promised to meet Pagngna at the company. The marketing man was in a uniform and quickly introduced his name and position once he arrived. Pgngna felt really good with this first impression, and this marketing man has also brought some new sample introducing to Pagngna. Since the sample already chosen and wait for only printing, Pagnga give the desired price, size and color to the marketing man to let him checked with the production manager whether it’s possible to get it done as he requested or not. The next day, the marketing man came back with their first print out sample to let Pagngna confirmed and verified before signing the contract.
Pagngna really surprise and so happy with YCMK fast service and product delivery on time, so he desire to choose YCMK as his new supplier.
Bad Experience:
Other incident that he had met was with one internet provider, CaminTel, as he started to feel annoy with an unsolved problem and he often got blamed from his boss because of late report to Korea though it’s not his fault.
He desired to call the internet provider company and report about his problem again, this time he was hold around 5 minutes for the first person pick up the phone, but still that staff couldn’t handle his problem and asked to transfer him to another staff. Pagngna had to repeat his problem and again he felt really tired of it. The staff couldn’t identify the problem and get it solve immediately, he promise to send a maintaining man to check on it the next day.
However, there’s no one appear. Pagngna thought that he couldn’t do business with this ill responsible company anymore, he called to other internet provider Online, and stop using the CaminTel since there.
Pagngna, a deputy marketing manager at CAMKOFINE, is planning to make 100,000 clothes price tag for exported to Korea. He felt very concern about this task because this time his boss give him only a week to get the task done, and he know that he couldn’t complete it with his current supplier. So, he desired to call YCMK, printing house, to make an order as his friend had introduce it him in term of their quick service and good quality.
After calling an hour, YCMK send one marketing man as promised to meet Pagngna at the company. The marketing man was in a uniform and quickly introduced his name and position once he arrived. Pgngna felt really good with this first impression, and this marketing man has also brought some new sample introducing to Pagngna. Since the sample already chosen and wait for only printing, Pagnga give the desired price, size and color to the marketing man to let him checked with the production manager whether it’s possible to get it done as he requested or not. The next day, the marketing man came back with their first print out sample to let Pagngna confirmed and verified before signing the contract.
Pagngna really surprise and so happy with YCMK fast service and product delivery on time, so he desire to choose YCMK as his new supplier.
Bad Experience:
Other incident that he had met was with one internet provider, CaminTel, as he started to feel annoy with an unsolved problem and he often got blamed from his boss because of late report to Korea though it’s not his fault.
He desired to call the internet provider company and report about his problem again, this time he was hold around 5 minutes for the first person pick up the phone, but still that staff couldn’t handle his problem and asked to transfer him to another staff. Pagngna had to repeat his problem and again he felt really tired of it. The staff couldn’t identify the problem and get it solve immediately, he promise to send a maintaining man to check on it the next day.
However, there’s no one appear. Pagngna thought that he couldn’t do business with this ill responsible company anymore, he called to other internet provider Online, and stop using the CaminTel since there.
KISS $ Superior
Critical Service Encounter:
A. Dissatisfying: Dinner at KISS
Xi Ling, her husband and friends together 8 people, went to KISS Bubble Tea on June 18, 2009. They encountered a very poor service providing there. They sit in a lounge but there is a very small table, it is not enough for putting 8 people’s food, drinks, and snake, so they ask for one more table to link it together; yet the staff replied in a very unpleasant face and voice that: “if you all want to get larger seat, you have to sit outside, we cannot add more table here, so narrow!” Actually, that place is large enough. As they go through that they all already ordered, asked for adding table, and then being refused; they decided that if cannot add table, they’d better change the restaurant. Just giving that clue, 5minutes later, the waiter come to add the table for them by saying nothing.
After that, there was a really long wait for their orders. When every dish arrived, they had to ask for sauces, spoons, forks, and tissue, which in fact it has to come as a set but not. There was always a late return after asking for. Those waitresses are very difficult to deal with; they acted as not wanting to serve the customers at all. After asking those waitresses for something, when they return with new thing and forget to bring things that are being ask previously, they just said: “oh, I forget, I’ll bring you later…… or, there is nothing more left”……. That was a very rude word that I ever heard from the restaurant. Also, that was already 2hours, yet, 8people weren’t being served with only 8orders. Food, services and waitresses’ behaviors are super poor. Xi Ling and everyone said that was the poorest restaurant that they ever seen. Every moment that they spend there was suck. They said when they paid the bill for 60dollars; they had left most of the food and drinks on the table. Finally, in the situation that they really cannot stand with, they asked the waitress and call the supervisor to come. Those 8people gave a lot of comments and complaint on that day service and products. They said if you do not improve your service quality, you will lose more and more customers soon; however, he just showed a slightly apology toward them. What surprised them the most was that those waitresses said nothing toward them when they walked out but talking with each other instead. “That was a kind of Mocking,” they said.
Finally, those 8 people went to eat something else around Oreussay Market by spending only 8.5dollars compare to 60 dollars with nothing.
That is why they are so dissatisfied with such poor service, products and the rude employee’s behavior both before and after the complaint.
B. Satisfying: Superior Laundry
Mr. Sam went to Hong Kong to join his friend’s wedding reception. On that night, he took his shirt to a famous laundry shop, Superior, to have his blue jacket dry-cleaned.
He prepaid the bill, took the ticket for taking back the next day and then came back home. However, on the next day afternoon, when he went to take his shirt, he realized that there was a red stain on the blue collar jacket. What a matter? The Superior Laundry shop owner come to him with the expression of deeply apology and said, “I am very sorry for this as it is the painting color which is carelessly made by my 4 year-old son.” Suddenly, he, Mr. Sam, said nothing just gave a smile. Yet, the shop owner opened the glass board and hand him another bag. Surprised! That was a new jacket with the same brand name and the same color. Shop owner said, “I really don’t know what you expect, or I don’t know how meaningful that blue jacket mean to you. But, for what I can do to recover my shop’s mistake is only to buy you a new one back, please accept my apology and this new jacket.” He said he was surprised, he couldn’t believe it and he also doesn’t want to take the new one back to Cambodia. However, still, the shop owner said, “You are not Hong Kong people, but as Superior Laundry Shop promises to give the best, high quality and responsibility outcome to all customers, so it is our obligation to fulfill the promise and not dismay customers. So, please accept it, and just remember that it is the service which you will only find here. Get and take it back to your country as a souvenir from Superior.” Mr. Sam told me that the shop owner’s last word really come into his heart to make him strongly believe in Superior’s service responsibility.
So, although his own jacket has a stain on it, he gets the new one and he mind is attracted by the shop’s service. This result really made him feel the interaction was satisfying.
A. Dissatisfying: Dinner at KISS
Xi Ling, her husband and friends together 8 people, went to KISS Bubble Tea on June 18, 2009. They encountered a very poor service providing there. They sit in a lounge but there is a very small table, it is not enough for putting 8 people’s food, drinks, and snake, so they ask for one more table to link it together; yet the staff replied in a very unpleasant face and voice that: “if you all want to get larger seat, you have to sit outside, we cannot add more table here, so narrow!” Actually, that place is large enough. As they go through that they all already ordered, asked for adding table, and then being refused; they decided that if cannot add table, they’d better change the restaurant. Just giving that clue, 5minutes later, the waiter come to add the table for them by saying nothing.
After that, there was a really long wait for their orders. When every dish arrived, they had to ask for sauces, spoons, forks, and tissue, which in fact it has to come as a set but not. There was always a late return after asking for. Those waitresses are very difficult to deal with; they acted as not wanting to serve the customers at all. After asking those waitresses for something, when they return with new thing and forget to bring things that are being ask previously, they just said: “oh, I forget, I’ll bring you later…… or, there is nothing more left”……. That was a very rude word that I ever heard from the restaurant. Also, that was already 2hours, yet, 8people weren’t being served with only 8orders. Food, services and waitresses’ behaviors are super poor. Xi Ling and everyone said that was the poorest restaurant that they ever seen. Every moment that they spend there was suck. They said when they paid the bill for 60dollars; they had left most of the food and drinks on the table. Finally, in the situation that they really cannot stand with, they asked the waitress and call the supervisor to come. Those 8people gave a lot of comments and complaint on that day service and products. They said if you do not improve your service quality, you will lose more and more customers soon; however, he just showed a slightly apology toward them. What surprised them the most was that those waitresses said nothing toward them when they walked out but talking with each other instead. “That was a kind of Mocking,” they said.
Finally, those 8 people went to eat something else around Oreussay Market by spending only 8.5dollars compare to 60 dollars with nothing.
That is why they are so dissatisfied with such poor service, products and the rude employee’s behavior both before and after the complaint.
B. Satisfying: Superior Laundry
Mr. Sam went to Hong Kong to join his friend’s wedding reception. On that night, he took his shirt to a famous laundry shop, Superior, to have his blue jacket dry-cleaned.
He prepaid the bill, took the ticket for taking back the next day and then came back home. However, on the next day afternoon, when he went to take his shirt, he realized that there was a red stain on the blue collar jacket. What a matter? The Superior Laundry shop owner come to him with the expression of deeply apology and said, “I am very sorry for this as it is the painting color which is carelessly made by my 4 year-old son.” Suddenly, he, Mr. Sam, said nothing just gave a smile. Yet, the shop owner opened the glass board and hand him another bag. Surprised! That was a new jacket with the same brand name and the same color. Shop owner said, “I really don’t know what you expect, or I don’t know how meaningful that blue jacket mean to you. But, for what I can do to recover my shop’s mistake is only to buy you a new one back, please accept my apology and this new jacket.” He said he was surprised, he couldn’t believe it and he also doesn’t want to take the new one back to Cambodia. However, still, the shop owner said, “You are not Hong Kong people, but as Superior Laundry Shop promises to give the best, high quality and responsibility outcome to all customers, so it is our obligation to fulfill the promise and not dismay customers. So, please accept it, and just remember that it is the service which you will only find here. Get and take it back to your country as a souvenir from Superior.” Mr. Sam told me that the shop owner’s last word really come into his heart to make him strongly believe in Superior’s service responsibility.
So, although his own jacket has a stain on it, he gets the new one and he mind is attracted by the shop’s service. This result really made him feel the interaction was satisfying.
CHEY Samrach's story report
My friend's bad story
Once I was told by one of my best friends at school, it is true that her story was truly a disgusting experience she had had encountered with her school's canteen. The story starts this way. At one lunch time, she together with some of her friends was having lunch at one of the school canteens at NUM. Well, everything seemed to be ordinary, but what she can never forget is when she found a key, an old motocycle key, buried in her rice hip.Maybe,as she thought, she would not mind such a carelessness if the cook responded to this in an appropriate manner. What made her so disapointed was that the cook just appeared and said" Oh god! How can my key be here on your dish. I've been finding it for hours". Up to this, imaging how she felt! Indeed, the only substitute dish was not enough to recover this accident.
Good story
This is a good experience of my sister when she was having her phone repaied at a phone shop named "Rithy". The problem is that her phone's screen had been damaged and needed reparing. Of course, she knew no one in the shop, but she just wanted to try the service out. However, the shop owner, a rather young girl, appeared to be so friedly to her. She behaved as if they had known each other before. She said politely and always greeted the customers. Too, the man who was to repair the phone was also kind; he explained every details of her inquiries. What she liked the most is their empathy toward the customers. As such, that is really satisfying for my sister.
Once I was told by one of my best friends at school, it is true that her story was truly a disgusting experience she had had encountered with her school's canteen. The story starts this way. At one lunch time, she together with some of her friends was having lunch at one of the school canteens at NUM. Well, everything seemed to be ordinary, but what she can never forget is when she found a key, an old motocycle key, buried in her rice hip.Maybe,as she thought, she would not mind such a carelessness if the cook responded to this in an appropriate manner. What made her so disapointed was that the cook just appeared and said" Oh god! How can my key be here on your dish. I've been finding it for hours". Up to this, imaging how she felt! Indeed, the only substitute dish was not enough to recover this accident.
Good story
This is a good experience of my sister when she was having her phone repaied at a phone shop named "Rithy". The problem is that her phone's screen had been damaged and needed reparing. Of course, she knew no one in the shop, but she just wanted to try the service out. However, the shop owner, a rather young girl, appeared to be so friedly to her. She behaved as if they had known each other before. She said politely and always greeted the customers. Too, the man who was to repair the phone was also kind; he explained every details of her inquiries. What she liked the most is their empathy toward the customers. As such, that is really satisfying for my sister.
Story posted by Keo Phallyleaphea
Good Pizza Company Gone Bad
24August 2009 evening, my family and I went to Pizza Company Soriya. My mum wanted more salad source, so I called a waitress who was walking pass our table with a plate of spaghetti in her hand. She turned her head back as she heard my call and raised her hand up. I thought it was a gesture which asked me to wait for a minute and that she would come back for my order latter. After a few minutes, she did walk back with a stupid look on her face as nothing had happened, she walked pass our table without paying any attention to us. I kept looking at her, and she did look back at me, but then she walked away so freely while other waiters were so busy. I kept calling for many waiters who were walking across my table, but none of them could hear me. When I ordered BBQ and Black Pepper chicken wings, they brought me all Black Chicken Wings. I felt like “ oh my goodness! What was happening to Pizza Company I used to love very much?” All the employees looked deadly restless, blind, deaf, unfriendly, disordered, and bad behaved. I felt very angry with that rude waitress. There might a possibility that she forgot that I called her, but that was too unreasonable because a normal person can’t forget things that fast in just two or three minutes. I do hate Pizza Company Soriya now. I paid for a high price pizza but nothing had turned out rightly for me.
Great Experience At ACLEDA
23 August 2009 afternoon, my mum and I went to deposit money in ACLEDA Bank in Khan Dongkour. There was a big downpour. When I arrived at the bank, two guards ran to both sides of our car with umbrellas in their hands. They opened the car doors and leaded us to the bank. Every one inside the banks greeted us with smile and guided us to the waiting room up-stair. A few minutes latter, the waitress brought us two bottles of drinking water and invited us for the drinks. Latter on, the bank Tellers and Branch Manager came out to greet us and started their work as my mum’s request. Since the money we brought was so disorganized, which take a lots of time to prepare, the Brand Manager called for more Tellers to help with the money. We had to wait for almost two hours until everything was done, but we felt the time was so short because the Branch Manager and the Tellers kept entertaining us with questions and jokes. I am very satisfied after receiving the service at that bank. They treat us so well as if we were their only very best customers. The tellers were working hard and very careful. The most important point is that they know how to keep us happy when they have to keep us waiting for very long times.
24August 2009 evening, my family and I went to Pizza Company Soriya. My mum wanted more salad source, so I called a waitress who was walking pass our table with a plate of spaghetti in her hand. She turned her head back as she heard my call and raised her hand up. I thought it was a gesture which asked me to wait for a minute and that she would come back for my order latter. After a few minutes, she did walk back with a stupid look on her face as nothing had happened, she walked pass our table without paying any attention to us. I kept looking at her, and she did look back at me, but then she walked away so freely while other waiters were so busy. I kept calling for many waiters who were walking across my table, but none of them could hear me. When I ordered BBQ and Black Pepper chicken wings, they brought me all Black Chicken Wings. I felt like “ oh my goodness! What was happening to Pizza Company I used to love very much?” All the employees looked deadly restless, blind, deaf, unfriendly, disordered, and bad behaved. I felt very angry with that rude waitress. There might a possibility that she forgot that I called her, but that was too unreasonable because a normal person can’t forget things that fast in just two or three minutes. I do hate Pizza Company Soriya now. I paid for a high price pizza but nothing had turned out rightly for me.
Great Experience At ACLEDA
23 August 2009 afternoon, my mum and I went to deposit money in ACLEDA Bank in Khan Dongkour. There was a big downpour. When I arrived at the bank, two guards ran to both sides of our car with umbrellas in their hands. They opened the car doors and leaded us to the bank. Every one inside the banks greeted us with smile and guided us to the waiting room up-stair. A few minutes latter, the waitress brought us two bottles of drinking water and invited us for the drinks. Latter on, the bank Tellers and Branch Manager came out to greet us and started their work as my mum’s request. Since the money we brought was so disorganized, which take a lots of time to prepare, the Brand Manager called for more Tellers to help with the money. We had to wait for almost two hours until everything was done, but we felt the time was so short because the Branch Manager and the Tellers kept entertaining us with questions and jokes. I am very satisfied after receiving the service at that bank. They treat us so well as if we were their only very best customers. The tellers were working hard and very careful. The most important point is that they know how to keep us happy when they have to keep us waiting for very long times.
Sana's Interview about good and bad experiences: Nikki and Natalie
The Stories are from Nikki and Natalie. She had a bad experience at Ly Hour and good experience at Nick Nack. Natalie had a bad experience at T&Coffee World and good experience at Le President.
Nikki
Bad Service
There was a time when I had a huge argument with the employee of the money exchange named Ly Hour. It happened in the afternoon after school around 4. The argument happened when I refused not to accept the extremely dirty, almost rotten money she exchanged from a $200 to a $10 bills. She said rudely that it was all she had for 200 and if I didn’t want it she’ll give my money back and so I agreed, thinking that I could go some place else. But when she gave it back, it wasn’t the original, new, unfolded 200 but again a rotten one so I told her to exchange once again. She went complaining that I was annoying and handed out another old one. I spoke harshly, waving the money at her, saying that it wasn’t my original money, it was old and that mine was freshly new. She told me to take the money and get out adding that I was messing up her place. I pointed from outside the glass window to my money but still she didn’t bother; instead she threatened me that if I didn’t get out she would call her security guards to get me out. What she said was very unpleasant so I stood there arguing, stamping the window glass at the same time reminding her that she’s an old lady with a mouth of a garbage can but after a while I decided to walk out. But it was satisfying because when I did walk out I told her that an old woman like her should never had had a girl cursed the hell out of her in front of a bunch of people. And that was a huge shame because people there were the ones who told me to just walk out saying that the lady had been sued many times and always won the cases.
Good Service
There’s this clothes shop named Nick Nack that has a very good service. I really like to buy clothes there because even though it’s expensive as long as the owner and staffs are welcoming that’s what counts for me. The owner doesn’t sit there watching customers like other owners in other shops do. He gets up and introduces customers the new coming clothes and giving advices on which clothes looks good on his customers. One time I went there with my sister and a friend on Sunday afternoon around 3 trying to find something best for an upcoming party and we tried on many clothes but we couldn’t find any that we like. The surprising thing for me was that at that time we tried on more than ten shirts and jeans but we bought none. The owner and staff didn’t mind and kept on giving us more clothes to try on wanting to make sure there was something we like. The satisfy thing about the service is that I saw not even a change in their faces but big warm smiles and telling us to come back again. And until now I still go shopping there.
Natalie
Bad Service
I always have this same problem every time I go to this Tea and Coffee World Restaurant. The service is very bad because every time I have to get the bill the staff always takes more than half an hour to come up with the receipt. There also aren’t many waiters and waitresses there but the building is huge and every time I need to order, I always have to get up and go call them myself. There was one time around 7:30 pm when I was meeting up with my friends there and we asked them to bring the bill. We waited and waited until it was over 8 that’s when they brought the receipt. Some of my friends just couldn’t wait and left before me. I started complaining to one of the staff but until now nothing has changed much. At that time my driver who was waiting downstairs was a bit mad. I also had to arrive home late. I have complained to them many times but all they can do is apologize for the very bad service they have. So now every time my friends and I go there we always ask for the bill half an hour beforehand.
Good Service
There’s this wonderful restaurant called Le President that has an extremely good service. My family likes to go there once a week because the food is delicious and the service is great. Every time my family goes there the waitress would take us upstairs to our reserved room and seats us down comfortably. The plates and glasses are shiny and clean. While we’re eating they change our plate every 10 minutes into new ones and they fill our glass every time it is almost empty. The atmosphere in the building is pleasant also the very clean and healthy bathroom they have. In every room there’s always a waitress there to serve the guests and from time to time she would make sure there’s anything we need her to do or bring. The food doesn’t take long to be done like some restaurants. One time my little sister broke a glass and the waitress tried to make us feel comfortable by telling us it’s ok and she cleaned up all the mess. When we walk out there are also staffs standing by the door saying thank you and good bye. We never eat anywhere else aside from there.
Nikki
Bad Service
There was a time when I had a huge argument with the employee of the money exchange named Ly Hour. It happened in the afternoon after school around 4. The argument happened when I refused not to accept the extremely dirty, almost rotten money she exchanged from a $200 to a $10 bills. She said rudely that it was all she had for 200 and if I didn’t want it she’ll give my money back and so I agreed, thinking that I could go some place else. But when she gave it back, it wasn’t the original, new, unfolded 200 but again a rotten one so I told her to exchange once again. She went complaining that I was annoying and handed out another old one. I spoke harshly, waving the money at her, saying that it wasn’t my original money, it was old and that mine was freshly new. She told me to take the money and get out adding that I was messing up her place. I pointed from outside the glass window to my money but still she didn’t bother; instead she threatened me that if I didn’t get out she would call her security guards to get me out. What she said was very unpleasant so I stood there arguing, stamping the window glass at the same time reminding her that she’s an old lady with a mouth of a garbage can but after a while I decided to walk out. But it was satisfying because when I did walk out I told her that an old woman like her should never had had a girl cursed the hell out of her in front of a bunch of people. And that was a huge shame because people there were the ones who told me to just walk out saying that the lady had been sued many times and always won the cases.
Good Service
There’s this clothes shop named Nick Nack that has a very good service. I really like to buy clothes there because even though it’s expensive as long as the owner and staffs are welcoming that’s what counts for me. The owner doesn’t sit there watching customers like other owners in other shops do. He gets up and introduces customers the new coming clothes and giving advices on which clothes looks good on his customers. One time I went there with my sister and a friend on Sunday afternoon around 3 trying to find something best for an upcoming party and we tried on many clothes but we couldn’t find any that we like. The surprising thing for me was that at that time we tried on more than ten shirts and jeans but we bought none. The owner and staff didn’t mind and kept on giving us more clothes to try on wanting to make sure there was something we like. The satisfy thing about the service is that I saw not even a change in their faces but big warm smiles and telling us to come back again. And until now I still go shopping there.
Natalie
Bad Service
I always have this same problem every time I go to this Tea and Coffee World Restaurant. The service is very bad because every time I have to get the bill the staff always takes more than half an hour to come up with the receipt. There also aren’t many waiters and waitresses there but the building is huge and every time I need to order, I always have to get up and go call them myself. There was one time around 7:30 pm when I was meeting up with my friends there and we asked them to bring the bill. We waited and waited until it was over 8 that’s when they brought the receipt. Some of my friends just couldn’t wait and left before me. I started complaining to one of the staff but until now nothing has changed much. At that time my driver who was waiting downstairs was a bit mad. I also had to arrive home late. I have complained to them many times but all they can do is apologize for the very bad service they have. So now every time my friends and I go there we always ask for the bill half an hour beforehand.
Good Service
There’s this wonderful restaurant called Le President that has an extremely good service. My family likes to go there once a week because the food is delicious and the service is great. Every time my family goes there the waitress would take us upstairs to our reserved room and seats us down comfortably. The plates and glasses are shiny and clean. While we’re eating they change our plate every 10 minutes into new ones and they fill our glass every time it is almost empty. The atmosphere in the building is pleasant also the very clean and healthy bathroom they have. In every room there’s always a waitress there to serve the guests and from time to time she would make sure there’s anything we need her to do or bring. The food doesn’t take long to be done like some restaurants. One time my little sister broke a glass and the waitress tried to make us feel comfortable by telling us it’s ok and she cleaned up all the mess. When we walk out there are also staffs standing by the door saying thank you and good bye. We never eat anywhere else aside from there.
Friday, July 24, 2009
Stories posted by Try Sina
My Stories
My name is Try sina. I’d like to share my experiences of the services that I have encountered. Here are my stories!
My bad experience at Kouk Kay restaurant in Siem Reap
During the vacation in 1999, I went to Siem Reap with my family. There, I had one bad experience that I’d like to share here—it was about the bad service that I got at Kouk Kay Restaurant. Actually, it was about 7 pm and we decided to go for dinner at this Kouk Kay restaurant. At that time, there were no customer there—we were the only customers—so we thought it might be able to provide good service (fast serving). When we entered, one waiter came to take order, so we ordered the food. A moment later, the owner of the restaurant wearing smiling face came out and asked if we wanted a room for a night, but we said NO because we had booked the rooms at other hotel already ( I want to tell you that the owner of this restaurant also owned a motel). Hearing that, she went back unpleasantly. Then, we were kept waiting for a long time for meal to come and when we complained, the server just said “the cook was cooking, so please wait.” During the meal time, we had asked for some more beverages and utensils since there weren’t enough, but she just took much time to bring them to us. Also, when we just said that the food was tasteless, the owner looked mad at us. At that time, we felt like we were left alone as if we are not customers. Having finished the meal, the server came and handed us the bill. Surprisingly, we had to pay the overcharged price with the bad service.
After experiencing this, I can tell you that I won’t be likely to go to this restaurant again. By the manner and the facial expression of the server and the owner, I can say they provided no reliability (about the over-charged Bill), no responsiveness and empathy (ignore customer and take long time to do the task). Also, I can say their interactions with customers were so poor that anyone would feel the same as I did if they experienced the same thing.
Fantastic experience at Tonle Basac Restaurant in Phnom Penh
On 20th January in this year, my mom was lazy to make dinner so we decided to eat out. We went to Tonle Basac restaurant. I felt great when I entered this restaurant! The servers welcomed us as we walked in and then helped us to find the available table since there were so many customers. There, it was a kind of Buffet restaurant; hence, we need to go and served ourselves, but there was always one server stayed nearby our table so that they can help us when we were in need. We were treated like kings and queens. The server looked kind and friendly. I still remember the time when I had fallen my spoon on the floor, the server suddenly asked me to wait and went to bring the new one quickly without my request. He looked really concerned for us as customers.
All I want to say here is that I really satisfied with the service provided by the servers in this restaurant, especially with the servers who look friendly and care for customers. We did have good food and good interaction with the servers there as they helped us and spoke politely to us as customers.
My name is Try sina. I’d like to share my experiences of the services that I have encountered. Here are my stories!
My bad experience at Kouk Kay restaurant in Siem Reap
During the vacation in 1999, I went to Siem Reap with my family. There, I had one bad experience that I’d like to share here—it was about the bad service that I got at Kouk Kay Restaurant. Actually, it was about 7 pm and we decided to go for dinner at this Kouk Kay restaurant. At that time, there were no customer there—we were the only customers—so we thought it might be able to provide good service (fast serving). When we entered, one waiter came to take order, so we ordered the food. A moment later, the owner of the restaurant wearing smiling face came out and asked if we wanted a room for a night, but we said NO because we had booked the rooms at other hotel already ( I want to tell you that the owner of this restaurant also owned a motel). Hearing that, she went back unpleasantly. Then, we were kept waiting for a long time for meal to come and when we complained, the server just said “the cook was cooking, so please wait.” During the meal time, we had asked for some more beverages and utensils since there weren’t enough, but she just took much time to bring them to us. Also, when we just said that the food was tasteless, the owner looked mad at us. At that time, we felt like we were left alone as if we are not customers. Having finished the meal, the server came and handed us the bill. Surprisingly, we had to pay the overcharged price with the bad service.
After experiencing this, I can tell you that I won’t be likely to go to this restaurant again. By the manner and the facial expression of the server and the owner, I can say they provided no reliability (about the over-charged Bill), no responsiveness and empathy (ignore customer and take long time to do the task). Also, I can say their interactions with customers were so poor that anyone would feel the same as I did if they experienced the same thing.
Fantastic experience at Tonle Basac Restaurant in Phnom Penh
On 20th January in this year, my mom was lazy to make dinner so we decided to eat out. We went to Tonle Basac restaurant. I felt great when I entered this restaurant! The servers welcomed us as we walked in and then helped us to find the available table since there were so many customers. There, it was a kind of Buffet restaurant; hence, we need to go and served ourselves, but there was always one server stayed nearby our table so that they can help us when we were in need. We were treated like kings and queens. The server looked kind and friendly. I still remember the time when I had fallen my spoon on the floor, the server suddenly asked me to wait and went to bring the new one quickly without my request. He looked really concerned for us as customers.
All I want to say here is that I really satisfied with the service provided by the servers in this restaurant, especially with the servers who look friendly and care for customers. We did have good food and good interaction with the servers there as they helped us and spoke politely to us as customers.
Sunday, July 19, 2009
Critical Incident Homework
Here are the questions that you want to ask. Ask 5 questions related to a good story (satisfying) and 5 questions related to a bad story (dissatisfying).
Think of a time when, as a customer, you had a particularly satisfying (dissatisfying) interaction with an employee.
When did the incident happen?
What specific circumstances led up to this situation?
Exactly what was said and done?
What resulted that made you feel the interaction was satisfying (dissatisfying)?
Think of a time when, as a customer, you had a particularly satisfying (dissatisfying) interaction with an employee.
When did the incident happen?
What specific circumstances led up to this situation?
Exactly what was said and done?
What resulted that made you feel the interaction was satisfying (dissatisfying)?
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