Here are the questions that you want to ask. Ask 5 questions related to a good story (satisfying) and 5 questions related to a bad story (dissatisfying).
Think of a time when, as a customer, you had a particularly satisfying (dissatisfying) interaction with an employee.
When did the incident happen?
What specific circumstances led up to this situation?
Exactly what was said and done?
What resulted that made you feel the interaction was satisfying (dissatisfying)?
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This is a test. I'm just checking whether it works or not. Thank
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